No EZDrummer 2 download after purchase

[bsather]

I ordered EZdrummer 2 from Guitar Center yesterday and still have not recieved a download link. Is this normal? This is 2022. This stuff should be instant.

Topic

[Scott]

Have you contacted Guitar Center? Any product download info should be provided by the retailer.

Scott Sibley - Toontrack
Technical Advisor

[bsather]

I did. They said it had to come from Toontrack.

[Scott]

bsather wrote:

I did. They said it had to come from Toontrack.

What comes from Toontrack?

If you purchase from a third party (Guitar Center) they provide a serial number.

You then create a Toontrack account, register the serial number in the Toontrack Product Manager. Then you download and authorize your product in the Product Manager.

Are you saying Guitar Center didn’t provide a serial number and is saying Toontrack should provide it? That is not correct as they are the retailer and as such, are required to provide their customers with Toontrack product serial numbers.

Scott Sibley - Toontrack
Technical Advisor

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Thanked by: Scott Eshleman

[Author]

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