Need to speak to a manager please

[Bubson]

I need to speak with a manager please,

I am currently receiving unfair service from your support team in regard to software I purchased which is repeatably crashing. I have proved this via video and have been requesting a refund all week which is being consistently denied and ignored, now the support team is responding less and less.

Topic

[dennis king]

I had a transfer serial number to my account and Toontracks sent me a confirmation e-mail to me saying it was successful transfer. And sent me the serial number. I’ve tried several times to register the serial number to my account. Error message it gives me that it has already being used by another account. The serial number is

Xxx-xxx

 

the account is starkecokid@gmail.com

please for help me. Thank you

[Scott]

dennis king wrote:

I had a transfer serial number to my account and Toontracks sent me a confirmation e-mail to me saying it was successful transfer. And sent me the serial number. I’ve tried several times to register the serial number to my account. Error message it gives me that it has already being used by another account. The serial number is

Xxx-xxx

 

the account is starkecokid@gmail.com

please for help me. Thank you

Please contact Toontrack Support directly via the Contact Support button in the FAQ below. They handle all transfer issues directly.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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