Just Purchased Superior Drommer 2 Cross Grade, but noting happen?

[Leif Briis]

Hi ToonTrack

I did purchased a superior drummer 2 Crossgrade, from your website, and I can see the conformation on e-mail and on my account for purchased products. But I can’t see it any where els..?

No information about how I will get the product.. am I going to download it or will it be send to my address.. or what is going to happen?!
I can NOT see et in Download manager or as “my products” in my account.

What is the problem here..? Do I just wait and see if it will come with the post some day or what is going to happen..?

Can I have my money back if I can’t have the SD cross grade..
I need an answer here soon as I don’t have much time, please!

Topic

[Scott]

If it’s in your account, you can download Product Manager and download the entire library.

If it’s not in Product Manager, do you have the serial number in your email receipt that you can register? You can register new serial numbers in Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Leif Briis]

No I did not get any serial number with the confirmation e-mail.. and I don’t see it any where except in “my info” in my account on toontrack..

I can not see it any where in the download manager ..??

Whats the problem..?

[Scott]

It looks like there was a failed auto-register of the serial number. I’m away from my real computer at the moment but as soon as I’m home, I’ll register the serial number to your account.

Scott Sibley - Toontrack
Technical Advisor

[Leif Briis]

@Scott said:

It looks like there was a failed auto-register of the serial number. I’m away from my real computer at the moment but as soon as I’m home, I’ll register the serial number to your account.

Thank you very much.. I will look forward to that..!

[Michael]

Ive got this one Scott.

Leif, You will have a serial number momentarily.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Leif Briis]

@Michael said:

Ive got this one Scott.

Leif, You will have a serial number momentarily.

Yes it seems that I have got the solution on the problem.. The serial number came with e-mail and another e-mail told that it was added to my download manager.. and yes it was.. ;-).. Im about to download the avatar core library .. Thanks, it seems to be on the right track now..

[Author]

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