Just bought my 1st. Toontrack product / A Little Help Please

[gman58]

Hey all, I was under the assumption that I would be able to use the the product I bought today. Which is Ezmix 2 Complete Production 6 pack.
I bought this from Guitar Center via Electric License Delivery. I didn’t know I have to have the base product Exmix 2 before I can use this.
So , what I bought today is just an expansion pack correct ?
I need someone to verify that I understand that this is correct.
Thanks, Jim.

Topic

[Scott Eshleman]

It depends which product you purchased.
There are 2 very similarly-named products, differing distinctly in price.
One product includes the EZMix2 base product. The one you’ve referenced does not.

This one does…http://www.toontrack.com/product/ezmix-2-complete-production-bundle/
This one does not…http://www.toontrack.com/product/ezmix-complete-production-6-pack/

[gman58]

Thank you for your reply. So this means I will have to wait until I buy the base product in order to be up and running with this right ?
Jim.

Ok, I understand now. Thank you again.
Jim.

[Scott Eshleman]

Yes. You need the EZMix2 base product to use the EZMix2 Presets pkg you’ve purchased.

[gman58]

Hey there, just want to make sure there is no time expiration on the purchase I just made ( ezmix 2 complete production 6 pack ) seeing that I am going to buy the base product ( exmix 2 ) next wk. so I can then download what I initially bought yesterday. lol.. kinda backwards but, hopefully it will all work out.
Thanks again,
Jim.

[Scott Eshleman]

I’ve never heard of or experienced any time limit to register a serial number for any Toontrack product.
I have two (2) unregistered EZMix2 Preset serial numbers outstanding for more than 6 months.

[John]

Nope, no time limits

John Rammelt - Toontrack
Technical Advisor

[gman58]

Thanks you guys.

[gman58]

Hey all ,turns out I won’t be able to afford to get the base product I need before I can use the ( ezmix 2 complete production 6 pack ) for about another month.
My question is ,can I somehow trade this package for the base product ? Do I have to go back to Guitar Center ?
Thanks again,
Jim.

[John]

Hi,

since you didn’t register any serial number, it shouldn’t be impossible to return to Guitar Center. If they say they can’t help you, please contact Toontrack HQ and maybe they can.
Go to:
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.

John Rammelt - Toontrack
Technical Advisor

[gman58]

Thank you, I did talk to Guitar C. and they said they can do it . Hopefully today.
Thanks again,
Jim.

[gman58]

Hey all, this has turned into an issue. I have been waiting for a month for Guitar Center to either exchange my purchase or refund my money, which at this point I just want my money back. Guitar center is telling me they are still waiting for an answer from ToonTrack in order for them to act on this.
What the hell ?

[jopar]

I am in the exact same boat. It’s been a month now for me too. They finally told me that the refund does not come from TT, but from their distributor. so they said that mine should be going through early next week.

[gman58]

Hey there, thanks for the reply. Hopefully this will be all straightened out soon.
Keeping the faith. Good luck and take care.
Jim.

[Author]

Replies