Is there a way to Delete unwanted trials from the Product Manager?

[DJ Astrofreq]

Hello, I have EZ Bass and EZ Keys  trials, but don’t need either of these apps. Is there a way to delete these trials from my account so that the Product Manager doesn’t keep downloading updates?  Thanks so much.

Operating system: macOS Sonoma (14)

Topic

[Olof]

Uninstall them, then PM won’t download any updates.

Olof Hermansson - Toontrack
Coder

[DJ Astrofreq]

They aren’t installed.

[Olof]

Hm okay, I’ll investigate if there is a bug regarding this.

Olof Hermansson - Toontrack
Coder

[Olof]

No, I can’t find any unintended behavior there. Please click “Show Details” for EZbass Trial and select the “Installation Info” tab, then take a screenshot of the entire right side of PM (to exclude your email shown in the upper left corner) – press cmd+shift+4 to select the screenshot area.

Olof Hermansson - Toontrack
Coder

[DJ Astrofreq]

I would prefer if these didn’t show up in the trials tab, simply to clean these up. It isn’t a big deal except that it wanted to download updates for something I don’t have installed.

 

 

 

[Olof]

The screenshot shows that all those trial products are still installed. The EZbass standalone is not installed but all plug-in formats are.

An uninstaller is included in the main/full download of each product. Select Uninstall from the menu next to the download there in Details once it’s downloaded.

Olof Hermansson - Toontrack
Coder

1

Thanked by: DJ Astrofreq

[DJ Astrofreq]

I see what you meant now.  I installed everything again, so that the uninstall option would show up.  Now nothing is installed.

[Author]

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