Invoice/receipt

[JOE LIN]

How can I have a proper Invoice/receipt for my purchase?

How can I have a proper Invoice/receipt for my purchase?

How can I have a proper Invoice/receipt for my purchase?

Topic

[rixa]

John Inmon wrote:

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[Alexmt]

Hello Ive not received my receipt

[Daniele Pecora]

Hi, could I got an invoice sent for every product I bought?

Thanks in advance

[fragias]

Hallo!

this morning I purchased the EzDrummer Bundle product without having an account on your website. I have not received any receipt in my email for my purchase and I also do not have the serial number of the product I purchased.
I paid 249 euros and I haven’t received anything!
what do we do in this case?

 
thanks in advance…

• The post has been modified 3 times, last modified 2 months ago by fragias.

[rixa]

fragias wrote:

Hallo!

this morning I purchased the EzDrummer Bundle product without having an account on your website. I have not received any receipt in my email for my purchase and I also do not have the serial number of the product I purchased.
I paid 249 euros and I haven’t received anything!
what do we do in this case?

 
thanks in advance…

• The post has been modified 2 months ago by fragias
  2 months ago by fragias"> 3 times, last modified 2 months ago by fragias.

First, please check your spam folder to see if the email ended up there.

We have been in contact with users who have the donotreply@toontrack.com address added to the blocked senders list in their email client. Mostly users that use the Outlook web client, see the Microsoft support guide (https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46)

Your email client may have a similar block list, make sure that donotreply@toontrack.com is not marked as spam.

also, please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[fragias]

Hello! When I looked for a solution here in the forum, I was reading all the problems and I didn’t see anywhere that someone wrote that their problem was solved and it was a reason to be discouraged. the problem in my case was created by my mistake.
Τhe response was almost immediate and solved!!
Thanks!!

[Author]

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