How can I have a proper Invoice/receipt for my purchase?
How can I have a proper Invoice/receipt for my purchase?
Dear John,
I’ve already contacted Support via the form on all FAQ pages, but I didn’t get any answer.
I hoped that you, working for Toontrack, could be in direct contact with people who manage invoices and could tell them to solve the problem and answer to requests, since reading this forum I’m not the only one asking for a proper invoice, but other people are asking the same.
I never had such problem in the past, with old orders I always received a proper invoice.
Thank you very much
Best regards
Hi Ettore,
Please tell me that you have since heard back from Support?
I can also not found any “elecxtrionic receipt” for my order no. 2618008.
Can you please mail a proper receipt to info@sunray-music.de
Thank you!
Robert
Hello,
I need an invoice for the products i’ve bought recently!
Many thanks in advance
Hi,
I have resent the invoice to you. Please check your spam folder if it doesn’t show up in your Inbox.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi,
Unfortunatelly I lost all my Emails from 2021 until now.
Please can you send me the invoices of my products bought in 2021 and 2022.
That would be great!
Thank you very much!
Best regards,
Frank
Hi Frank,
you should have them in your Inbox now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hello there,
I also need an invoice/reseipt of my recent buy: Order number 3056409
Thanks
Hello there,
I also need an invoice/reseipt of my recent buy: Order number 3056409Thanks
You can see your invoices on your account page if you made the order through our website.
If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.
Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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I also need a receipt for EZkeys 2 upgrade and Studio Grand. Thank you!
They both downloaded and installed easily and work just fine in Nuendo 12.
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