From my last order, I didn’t get a receipt too. …this seems to be a problem often.
Is there a way to make the receipts of orders constantly available in the account area ?? Unfortunately I just see my recent order but no receipt.
From my last order, I didn’t get a receipt too. …this seems to be a problem often.
Is there a way to make the receipts of orders constantly available in the account area ?? Unfortunately I just see my recent order but no receipt.
Thanxx in advance!
For webshop orders, please contact Toontrack Support directly via the Contact Support button in the FAQ below and request a receipt.
I need the invoice for order #2584972 made on May 25, 2020, I already contacted Toontrack Support directly via the Contact Support button in the FAQ, but I didn’t get any answer.
the email received is not an invoice, it is an electronic receipt, we need a proper invoice with date of the purchase, number of invoice, all Toontrack details (address, VAT N., etc…) and our company details (address, VAT N., etc…).
I need a proper invoice for order #2584972 made on May 25, 2020 with date of the purchase, number of invoice, all Toontrack details (address, VAT N., etc…) and our company details (address, VAT N., etc…), in PDF format would be good.
The electronic receipt received via email is not a legal document here in Italy.
I am just a Technical Advisor here on the Forum. If what I could send from the database to you does not suffice, please use the Contact Support button (located at the bottom of all FAQ pages) to get in touch directly with Toontrack HQ.
I’ve already contacted Support via the form on all FAQ pages, but I didn’t get any answer.
I hoped that you, working for Toontrack, could be in direct contact with people who manage invoices and could tell them to solve the problem and answer to requests, since reading this forum I’m not the only one asking for a proper invoice, but other people are asking the same.
I never had such problem in the past, with old orders I always received a proper invoice.
Get all the latest on new releases, updates and offers directly to your inbox.
Note: By clicking the 'I WANT IN' button, you will not be creating a Toontrack user account. You will only sign up to get our newsletters, offers and promotions to your inbox. You can unsubscribe at any time from a link at the bottom of each email. If you want to learn more about our privacy policy, please find detailed information here.
