Internal Server Error.

[johnmcgowan2]

Hi, I purchased a couple of ezx’s for Ezdrummer 2 and when I try to enter a product key into the product manager and hit register it just says Internal server error.

Topic

[Philipp_3]

same problem here !

[Olof]

Thanks for the reports. It should work again now.

Olof Hermansson - Toontrack
Coder

[joe]

Hi there!

Unfortunately the error message occurs again when trying to register a new product via the product manager tool.
Looks like the fix was just temporary.

edit:
Maybe nice to know that I tried to register an EZkeys EZX.

edit 2018-04-01:
The problem might be caused by the product manager software, because I had no problems downloading an registering the VINTAGE UPRIGHT as well as the DREAM MACHINE. Thank God there is an alternative way to get the stuff 😉

License transfer fees countervalue is $ 2,250.00
(done...)

So my anger about the Toontrack license transfer fee introduced in June 2021 is not entirely unfounded...

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

[Yngve Raudberget]

It s not working tonight either. Got a new license key from Luthman, and it shows internal server error.

Edit – it worked using the web version of the product manager.

[Niki Juusela]

I have the same problem, and when I try to do it using the web version, the select product category is empty and I don’t have a choice to pick a product? Is there a way around it or a solution? Thanks.

[Olof]

What kind of generic serial is that?

Olof Hermansson - Toontrack
Coder

[Niki Juusela]

The one I got when I bought a bundle. I used two yesterday and tried to use the last one today. starts with GEEX.

[Olof]

Please try in the Product Manager again.

Olof Hermansson - Toontrack
Coder

[Niki Juusela]

YES! Product manager working!

Thanks for the quick solving at this matter! Nice

[tataregis]

je ne peux pas acceder au webb shop :internal server error  quel est le probleme?

[tataregis]

tataregis wrote:

je ne peux pas acceder au webb shop :internal server error  quel est le probleme?

Operating system: Windows 10

[jamie goodman]

same here can’t get sup 3 auth online or off pm or not mac Sequoia 15.2 pro tools 24.10

[John]

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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