I need to download all of my purchases again

[BruceGardner]

I was downloading all of my toontrack products to my new computer (PC) and pointed them to (x86) instead of the 64 bit Program folder. I was told by Sweetwater tech support that I cannot simply drag from x86 to the other program folder, instead I have to re-download.

As I tried to do this with Product Manager, I see that the downloads are now mapped to x86 and I cannot modify the path.

How do I proceed? Can you re-open my downloads so I can re-download to the right folder, or can I REALLY just drag them from x86 to the other program folder?

Please let me know at your earliest.

-Bruce

Topic

[John]

Hi,

I think you are mixing up ‘downloading’ and ‘installing’.
You can download all your products how many times you want with the Product Manager.
You cannot simply move already installed components in the Explorer.
If you really need to have Toontrack components in the 64-bit path instead of the 32-bit path, you must uninstall and then re-install with the Product Manager.
Products that have both 32-bit and 64-bit plugin versions, install by Default to the 32-bit path, since it can be shared by both versions.
32-bit hosts and plugins cannot access the 64-bit path.
If you haven’t deleted the downloaded installers from the Product Manager, you do not need to download them again but can run them again from your Downloads.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Ritchie Rich]

I need to re download all my purchases since i have upgraded my Pc

Operating system: Windows 10

[Ritchie Rich]

I HAVE UPGRADED MY PC AND NEED TO DOWNLOAD MY PURCHASES

Operating system: Windows 10

[Scott]

Ritchie Rich wrote:

I HAVE UPGRADED MY PC AND NEED TO DOWNLOAD MY PURCHASES

Operating system: Windows 10

Download and install the Toontrack Product Manager. Launch it, log into your Toontrack account through it, download, install, and authorize your products.

See the walkthrough video in the link below.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Chris LAFARGUE]

Everytime there is a security update of Windows 10, the Toontrack Product Manager shows that  I have to redownload all my EZD, MIDI Drums packs and EZ Keys products (54), but none of the EZ Mix ones (27).

And today 6th of feb. 2020, again! Why oh why?

Operating system: Windows 10

HM

[bovers]

had to replace my hard drive and lost all my downloads. How do i re download the products to a new external hard drive?

Operating system: Windows 11

[Scott]

bovers wrote:

had to replace my hard drive and lost all my downloads. How do i re download the products to a new external hard drive?

Operating system: Windows 11

Re-download the products through Product Manager. Launch PM, log into your Toontrack account through it, download, install your products.

See the walkthrough video in the link below.

Product Manager

Scott Sibley - Toontrack
Technical Advisor

[esrom]

is there a download all, this is an hour long process if i have to download them all individually

[John]

Hi,

if you click several products, they will simply be downloaded in queue, you do not need to wait for one to be downloaded before you download another one.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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