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I just bought the black friday ezkeys special, but I didn’t get to choose my extra expansion!

EZkeys Pre-sales
Viewing 15 replies - 1 through 15 (of 16 total)
  • Fernando Tavares
    Participant

    Have no fear, If I remember correctly(because I almost bought it myself), It said that you get it once you’ve registered your ezkeys….you should be prompted then… BTW I’m jealous!!!!!!

    TheProfessor
    Participant

    I’m not sure, I registered mine already, and have not found anything suggesting I will be getting a free expansion 🙁

    Scott
    Moderator

    The Black Friday special isn’t included in the Buy An EZkeys library get 1 free deal…

    From the ‘Fine Print’…

    ‘Purchases of EZkeys Retro Electrics will not include the ”free Sound Expansion” promo also available right now. Promotion void where prohibited.’

    Scott Sibley - Toontrack
    Technical Advisor

    jimivision
    Participant

    that’s deceptive, but thanks.

    JvP
    Participant

    I bought The black friday ezkeys retro eletrics and didn’t get The free expansion pack, so this answers my question. But I have another one : if I Want to buy an ezkeys expansion, I can’t because The “add to cart” button is disabled. Why ?
    Thanks

    Scott
    Moderator

    @JvP said:

    I bought The black friday ezkeys retro eletrics and didn’t get The free expansion pack, so this answers my question. But I have another one : if I Want to buy an ezkeys expansion, I can’t because The “add to cart” button is disabled. Why ?
    Thanks

    I’m not seeing the same thing here. Can you post a screen pic?

    Scott Sibley - Toontrack
    Technical Advisor

    Matt Hooper
    Participant

    That’s poor, hiding it in the fine print is indeed sneeky 🙁

    Poor show Toontrack.

    JvP
    Participant

    @Scott said:

    I’m not seeing the same thing here. Can you post a screen pic?

    Screen.jpg

    Scott
    Moderator

    @JvP said:

    @Scott said:

    I’m not seeing the same thing here. Can you post a screen pic?

    Screen.jpg

    The only time I’ve seen that is when I’m not logged in.

    Scott Sibley - Toontrack
    Technical Advisor

    JvP
    Participant

    @Scott said:

    The only time I’ve seen that is when I’m not logged in.

    Well, the thing is, I am logged in..
    I saw in another post someone having the same issue, but I don’t remember the finality of this.
    From toontrack side, everything’s ok ? I mean I have a regular version of ezkeys registered, so I can theoretically purchase only a sound expansion ?
    Maybe I just have to wait.

    JvP
    Participant

    @JvP said:

    Well, the thing is, I am logged in..
    I saw in another post someone having the same issue, but I don’t remember the finality of this.
    From toontrack side, everything’s ok ? I mean I have a regular version of ezkeys registered, so I can theoretically purchase only a sound expansion ?
    Maybe I just have to wait.

    I just checked now, and the “add to cart” button is now available. I don’t know if you’ve done anything, but thanks !

    ktofe
    Participant

    I have the same issue, bought yesterday discounted ezkeys classic electrics, but can’t add sound library ….
    Maybe will be ok later ?

    JaxX
    Participant

    From what I understand, the free sound library is not available if you buy a discounted ezkeys. That’s what happened on black friday (see posts above).
    the only good thing is that you can get any sound library at a discounted price now that you have one… it’s 69€ here, 59€ on Thomann.de (don’t ask me why it’s always more expensive on the official website than elsewhere…)

    Scott
    Moderator

    @JaxX said:

    (don’t ask me why it’s always more expensive on the official website than elsewhere…)

    Because Toontrack never undercuts its dealers.

    Scott Sibley - Toontrack
    Technical Advisor

    JaxX
    Participant

    It doesn’t change the fact that there’s a certain irony in this: your own clients can save bucks buying your products elsewhere. 😉
    On top of that, I noticed that it is possible to create custom bundles (MIDI, Expansion, etc.) on third-party websites, which is not possible here (I contacted support twice about it, never got an answer).

Viewing 15 replies - 1 through 15 (of 16 total)

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