I can’t re-install product manager

[JUNG IL SHIN]

Hi,

 

I’m having a really weird problm with product manager.

I’m a PC user, windows 10.

I was trying to update some of my products (EZ KEYS, Suprior Drummer 3 3.17 to 3.21, and core sound) with Product manager.

I could download the necessary files, but I couldn’t update them.

Product manager said, “Installer Launched”, but nothing happened.

So, I decided to re-install Product manager, and I download it.

However, now I can’t even install the Product manager.

 

I tried to install it with adminstrator, but nothing happend, even any error messages poped-up.

 

Other programs, I mean any other .exe files are working fine, but only any toontrack set-up files are not working.

I don’t use any anti-virus program, or even something similar.

 

I really don’t know what to do.

 

Please help me.

Operating system: Windows 10

BEST ANSWER

Hi,

Are you using Windows 10 Pro? This is an issue that seems to happen only to a few Windows 10 Pro users. We can’t reproduce it on a clean Windows 10 Pro installation.

Here is a workaround:

1. Start the Command Prompt application.
2. Drag the .exe installer that you’re unable to start onto the Command Prompt window, so that the installer path gets inserted there. (If it is an installer downloaded by Product Manager, click “Show Details” and select “Open in Explorer” from the small menu located on the right side of that download, so that the .exe file that should be dragged gets revealed.)
3. In the Command Prompt window, immediately to the right of the installer path, type the three characters ” /q” (a space, a slash and q) and nothing more.
4. Once again, drag the installer to the Command Prompt window so its path again gets inserted. (Exactly like step 2, with the same file.)
5. In the Command Prompt window, press Enter (Return). That should make the installer start.

Olof Hermansson - Toontrack
Coder

BEST ANSWER

Hi,

Are you using Windows 10 Pro? This is an issue that seems to happen only to a few Windows 10 Pro users. We can’t reproduce it on a clean Windows 10 Pro installation.

Here is a workaround:

1. Start the Command Prompt application.
2. Drag the .exe installer that you’re unable to start onto the Command Prompt window, so that the installer path gets inserted there. (If it is an installer downloaded by Product Manager, click “Show Details” and select “Open in Explorer” from the small menu located on the right side of that download, so that the .exe file that should be dragged gets revealed.)
3. In the Command Prompt window, immediately to the right of the installer path, type the three characters ” /q” (a space, a slash and q) and nothing more.
4. Once again, drag the installer to the Command Prompt window so its path again gets inserted. (Exactly like step 2, with the same file.)
5. In the Command Prompt window, press Enter (Return). That should make the installer start.

Olof Hermansson - Toontrack
Coder

Topic

[Olof]

BEST ANSWER

Hi,

Are you using Windows 10 Pro? This is an issue that seems to happen only to a few Windows 10 Pro users. We can’t reproduce it on a clean Windows 10 Pro installation.

Here is a workaround:

1. Start the Command Prompt application.
2. Drag the .exe installer that you’re unable to start onto the Command Prompt window, so that the installer path gets inserted there. (If it is an installer downloaded by Product Manager, click “Show Details” and select “Open in Explorer” from the small menu located on the right side of that download, so that the .exe file that should be dragged gets revealed.)
3. In the Command Prompt window, immediately to the right of the installer path, type the three characters ” /q” (a space, a slash and q) and nothing more.
4. Once again, drag the installer to the Command Prompt window so its path again gets inserted. (Exactly like step 2, with the same file.)
5. In the Command Prompt window, press Enter (Return). That should make the installer start.

Olof Hermansson - Toontrack
Coder

[Aryanees]

where can I get toontrack audio sender

Operating system: Windows 10

[John]

Aryanees wrote:

where can I get toontrack audio sender

Operating system: Windows 10

You find it in the Product Manager under ‘Toontrack Software Tools’

BR,
John

John Rammelt - Toontrack
Technical Advisor

[orsup]

I have the same issue. I tried the steps you suggested with the same results. Just disappears and does not work.

Would love some help.

Operating system: Windows 10

[Olof]

orsup wrote:

I have the same issue. I tried the steps you suggested with the same results. Just disappears and does not work.

Would love some help.

Operating system: Windows 10

Please contact support.

Olof Hermansson - Toontrack
Coder

[kevinjamesdean]

THANK YOU!! I had the same issue.

 

SOLVED

[JC]

I also had the same problem with updating SD3 (the “1714 error”).

I followed Olof’s advice without success. However, I changed the parameter with ‘ /qn’ (a space, a slash and qn) and it works.

Try this if anyone interested.

My system is Win10 Home (21H1; monthly updated).

Operating system: Windows 10

[Author]

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