How long does it take to get a reply from Support

[phil]

Hi can anyone tell me how long the wait is to get a response from support?

I’m in the middle of sessions back to back today and I’t been quite a few hours with no reply.

 

Thanks

 

phil

 

Topic

[Scott Eshleman]

Have you tried posting your issue here on the forum?
There’s usually enough talent here at any point in time to possibly help with your issue.

[phil]

Thanks Scott.

 

No I can’t because it’s an activation issue, i’ve supplied all the serial numbers etc to support but no reply .

 

Kind regards

 

phil

[Petter]

Sorry for the delay, Phil. I can see that support has helped you with this now. Please reply to the support email if you need any further assistance.

Petter Adsten - Toontrack
Support & Betatesting

[CarlitosDrummer]

Hello, I am interested in purchasing the software with some expansion. I have already taken the 10 days to test the EZdrumer3 program. I would like to know if it is possible for someone from support to contact me in Spanish for a better understanding.

[StevenP2]

Hi Petter.

I also sent a request last night after replacing my Mac and realising I’ve run out of auths. Any idea how long it would take to reset? I have a busy weekend ahead, and I’m kinda stuck.

[Scott]

StevenP2 wrote:

Hi Petter.

I also sent a request last night after replacing my Mac and realising I’ve run out of auths. Any idea how long it would take to reset? I have a busy weekend ahead, and I’m kinda stuck.

Toontrack Support is off on weekends so I’ve gone ahead and removed your inactive authorizations. You should be all set to authorize a new machine.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: StevenP2

[StevenP2]

Thank you so much for that.

[Author]

Replies