Help ~ Not all samples all downloaded into 2.0

[stiglet]

Could seriously use some help here. I have tried the download for 2.0 from the Product Manager THREE TIMES, but I am missing key samples of kick and snares.
Really not sure where to go at this point, as I think the download might be corrupted? ANY help would be greatly appreciated.. ctf

Topic

[John]

Could you please post a screen shot of the error message that comes up in Superior 2?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[stiglet]

I am not getting an error message. I get about 2 out of the six snares. Now, I get the ambient samples, but the regular ones. If this is simply a user error, I would love to know what I am doing wrong. thank you

[John]

@stiglet said:
Could seriously use some help here. I have tried the download for 2.0 from the Product Manager THREE TIMES, but I am missing key samples of kick and snares.
Really not sure where to go at this point, as I think the download might be corrupted? ANY help would be greatly appreciated.. ctf  

OK,

the image you posted in the other thread shows that the Library is installed fully. I am wondering if you have had the limited Web install on your system?
Could you please post a screen shot of your Construct page with the Snare drop down and also the Settings page, showing the Sound Path to the Avatar Library?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[stiglet]

Hi John.
I did also receive this error message today. Here are all of the screenshots. I am also missing some kick drums. Thanks, ctf

[John]

Hi,

your Snare drop-down shows all the available Snares, so I’m not really sure what you mean about only having 2 Snares available?
Anyways, the error message clearly states that something is damaged with your library. I can only recommend that you uninstall the library, check that no remnants are left of an Avatar installation on your system and then re-install the full library from the Product Manager.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[stiglet]

Thanks John, after 3 installs, the samples came back! Cheers, ctf

[Author]

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