Failed to fetch one or multiple serial number(s) for your order.

[alexanderstrandell]

I bought superior drummer 3 today and  After paying I didn’t received any email with details and an order number? I didn’t received any serial number and in product manager it doesn’t says that I have the program.

What’s happening? The money has been drawn from my bank account….

 

Please help.

Operating system: macOS Catalina (10.15)

Topic

[Scott]

I’ve contacted Toontrack and it seems they’re is an issue with their payment provider in their webshop. I’ve been advised to say:

“please contact Toontrack Support from webforn in the FAQ below and ask for a refund. When refunded, please use PayPal and repurchase.”

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies