Ezdrummer 2, Alt-Rock EZX update problem

[MPais]

Hi there, I have recently reset my Mac and now, after installed everything again, apparently there are some problems whit the Alt-Rock EZX. So now I have a message on my EZDRUMMER2 saying: “the Alt-Rock sound library is not working correctly, please install the last update.” Although at my Product Manager page says that there is nothing to be updated. Can somebody help me, please? Thanks.

Operating system: macOS High Sierra (10.13)

Topic

[John]

Hi,

I hope you mean that you are using the Product Manager application and not the web page?

Anyways, start the Product Manager app and navigate to the Alt-Rock product.
Click ‘Show Details’ and then the grey ‘Download’ button to download and run the installer again.

If the problem persists, please write back here.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[MPais]

Yes, I did that. It does not work.

Thanks

[MPais]

I was able now to uninstall it. Now I am installing it again. I will let you know once is done.

 

Thanks

[John]

Is it possible for you to make a screen shot of your EZdrummer 2 screen when you get that error message and post the image here?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[MPais]

Resolved. So I download it again and still was not working but know I was able to uninstall it. After uninstall it I have install it again and it is working.

Thanks!

1

Thanked by: John

[Author]

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