EZD2 not compatible with Win XP…WHY???

[Jeff Scott]

I get that Windows XP is no longer supported by Microsoft…but why would you make EZD2 incompatible to work with Win XP given that you must have THOUSANDS of customers running their DAWS on stable XP machines? If I bought your Flagship product Superior 2.0 today…..it would work on XP ..( I do own Superior 2.0…..along with most of your other products….all which work with XP….)

And in all your promotional material leading up to the release…..in all the video’s and print….I cannot recall ever once hearing that it is not compatible with XP. Except yesterday when I noticed you had your new promo running on the Toontrack homepage. After scrolling thru miles and miles of video and print…there it is at the bottom in semi transparent script….Win 7 and up.. Very disappointed to to buy this product in a pre-purchase sale, and to try to install it only to find it doesn’t work with my XP system. My DAW runs at 1×64 buffer sizes…..yes 1×64…..and E-drummers with In Ear monitors LOVE recording with it. There’s no need to “upgrade” to Win 7 or 8.

Given that every other product you sell is compatible with Win XP….why wouldn’t you make this the same?

Topic

[Rogue]

The reason is simple: we are no longer able to guarantee it works in that environment and have zero quality control resource to dedicate to that goal. Technically it is also impossible to be fully Windows 7/8 compliant while retaining backward compatibility in areas of deployment most notably.

Note that all future updates for our entire software line will also phase out XP (and Mac OS 10.5) – we will make an announcement at some point in the near future. That does not mean however that we will take steps so that say Superior no longer ‘works’ in XP, but grabbing those updates will be at the user’s risk and no support will be provided for them in those environments. Older updates will remain available for users that do not meet the minimum requirements of Window 7 and Mac OS 10.6.

I hope that clarifies.

Rogue Marechal - Toontrack
Configuration Manager

[Drew Hallenbeck]

It seems that this will be the case for most audio software designers I expect. XP is fairly new in it’s unsupported days. I can see why devs will step away from it too. Looks like the state people are in with their XP world will become somewhat at a standstill as the exist now. It is the unfortunate reality of computers. To be honest, I think Microsoft was doing a huge favour keeping that OS kicking. If it wasn’t the disaster of Vista it probably be long gone forever ago. None the less, I think Win7 is pretty stout and 8.1 not so far behind.

[Marc Gonzalez]

I don’t give a rats a** if you support my software just make it work with XP. I purchased it specifically because it said it worked on XP and like a previous poster said, only did a few days ago it appear that it was not compatible. Full refund for me here folks unless Toontrack can figure something out. My workstation works great on XP and it is staying that way.

You should have made EZDrummer2 v 1.0 compatible with XP and made the v 1.1 update Windows 7/8 compliant like Cakewalk did with Sonar X2. I just can’t believe I have been sitting twiddling my thumbs promising a client I would have a virtual drummer after May 6th and now I’m screwed.

[Author]

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