EZ player with SD2?

[etikh]

Hello,

I have purchased a version of SD2 which in theory comes with a EZ player copy as well. EZ player installer is on the packaged software. The receipt however only has a License number for SD2 not EZ player. How do I authorize it?
Thanks for your help!

Topic

[etikh]

And also on the same subject after trying to install it I dont have an icon ot start it either. I have run the installer and can actually uninstall it from the control panel but dont seem to have any files in the ezplayer folder after install

[etikh]

Update: Got everyhting working except for ezplayer. Toontrack solo 64 bit working, sees the SD2 and is able to work fine. Explayer won’t open from the toontrack solo. Gives a “can’t find program” error. The Ezplayer is installed with the ezplayer.dll in the same folder as the sd2.dll which is working fine. already tried uninstalling/reinstalling both solo and ezplayer. no use. Not sure what else to try.

[etikh]

Updated all software with latest patches and finally seems to be working. Just need a serial number to authorize. Gonna check back with Guitar Center where I bought superior 2, to see if they should have provided it. If not gonna need to check with toontrack support I guess?

[Whitten]

Have you tried running EZplayer.
As it comes free with Superior I don’t know if it needs a serial number.

[Scott]

Yes, EZplayer needs a serial number for authorization. If it was purchased at GC, it should be on your receipt. If not, give them a call and have them hook you up.

Scott Sibley - Toontrack
Technical Advisor

[etikh]

I was at GC today to address the issue. They directed me to their Toontrack representative who said after SD2 is authorized, the Ezplayer should “auto-populate” in the list of owned products on the Toontrack website and the serial number is not supposed to come on the receipt. . He also said to get in touch with Toontrack support if any issues.
GC refused to give out a serial number for Ezplayer. If this is a GC issue I will have to readdress with them. What is the official process this is supposed to happen?

[John]

Hi,

I added an EZplayer Pro serial to your account. It’s correct that the EZplayer Pro product should have been added when you entered your serial number. I can only guess why it didn’t.

Sorry for the inconvenience.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[etikh]

All issues have been resolved. Thank you everyone for your help!
SD 2 is by far the best sounding drum smapler I have used to date!!

[Author]

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