Topic: EZ Drummer installation problem

Viewing 7 replies - 16 through 22 (of 22 total)

Replied February 3, 2016 at 19:23 #1986022

Scott
Moderator

Here are the questions I’m having as what you are saying doesn’t make sense.

First, I’ve never seen unzipping a Toontrack installer create a ‘program files’ folder. That seems user created somehow. Second, what the pictures tell me is that EZdrummer is INSTALLED to that program files folder that is on your desktop.

I don’t understand what ‘but they don’t load up on my computer’ means. Have you set the path in Cubase to EZdrummer plugin (the ezdrummer.dll) that is located in that ‘program files’ folder? EZdrummer1 is not a standalone program. You need to open it as a plugin in Cubase.

BTW, what product are you trying to install? Are you installing from a DVD or the full product download from your account?

Scott Sibley - Toontrack
Technical Advisor

Replied February 3, 2016 at 23:47 #1986024

mattjdoran
Participant

Ok.. this is confusing I know.. for both of us.. LOL… is there a video to show me how to set the path in cubase for ezdrummer…?? I downloaded this program before from my DVD and was able to see the drums and play them and now this doesn’t happen… So set me on the right path brother.. and tell me what to do next..

Replied February 4, 2016 at 01:55 #1986027

Scott
Moderator

No video but here is a FAQ.

http://www.toontrack.com/faq/how-do-i-set-the-path-to-my-toontrack-plug-in-in-cubase/

I normally would recommend not installing from the old dvd, but instead to install from the full installer from your Toontrack account. However, I don’t see that you have registered or authorized any products to your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

Replied February 4, 2016 at 16:48 #1986036

mattjdoran
Participant

I entered my serial number but it says it isn’t registered to that email address.. I must have used another email.. but I have had this account since 2012.. So I am stumped…

Replied February 4, 2016 at 16:51 #1986037

mattjdoran
Participant

Sorry it says that serial number is registered to another account….

Replied February 4, 2016 at 16:53 #1986038

mattjdoran
Participant

Sorry it says that serial number is registered to another account….

Replied February 4, 2016 at 17:43 #1986040

Scott
Moderator

Contact Toontrack directly via the FAQ below and have them look into your serial number issue.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor
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EZ Drummer installation problem

EZdrummer Pre-sales

Viewing 7 replies - 16 through 22 (of 22 total)