Email address? How in the world do you communicate with Toontracks?

[ruellc]

I have registered as a member. How in the world to you send a simple email to ask a question regarding a product?

Topic

[Scott]

You can contact Toontrack Support directly via the Contact Support button in FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Or feel free to ask simple questions here ?

Scott Sibley - Toontrack
Technical Advisor

[Tim18]

Hello Scott (Toontrack)

I sent this to your support yesterday –

“I just paid for an ezmix bundle of 6 extra packs but I can only access 1 of these which is Amps? Please help!
Also, in Studio One the ezmix GUI is tiny, is there a way to fix this or are you working on a solution?
Thanks, regards
Tim (London)”

We are working to a very strict deadline and urgently need this sorting out please. My Toontrack account is – Tim18

timmoon1 gmail com

Thank you!

[Jack 007]

I don’t want to spend hours on this by going throug the support request pages:

Fraudulent Toontrack software seller, reported him in vain with ebay, but they support him as he is still doing business  …

https://www.ebay.com/sch/lugrem_85/m.html?item=353172794649&ssPageName=STRK%3AMEBIDX%3AIT&rt=nc&_trksid=p2047675.l2562

[philip emond]

Hello, you will notice, I have almost the whole toontrack library. Just bought the ezx version of classic rock but I regret not buying the whole sdx. Can I cross grade up to the sdx version of classic rock?

 

thanks

Philip

[spothedog]

There is a worldwide Pandemic and you come with a midi pack named DOOM. nice touch.

How about a midi pack of Christmas and Seasonal tunes?

• This post was modified 4 years ago by spothedog.

[Danny075]

I am having a problem with connecting the Roland TD-30 module with superior drummer 2 software. What equipment do I need or what should I do?

 

 

Daniel

[Rachel]

I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work.  I have tried on my phone as well as desktop and I have used several different web browsers.  How can I get in contact about a problem with an order? Thanks.

[Scott]

Rachel wrote:

I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work.  I have tried on my phone as well as desktop and I have used several different web browsers.  How can I get in contact about a problem with an order? Thanks.

What was the order number? I can pass the info along to support and someone will get back to you.

Scott Sibley - Toontrack
Technical Advisor

[JPGuitarDude28]

I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?

[Scott]

JPGuitarDude28 wrote:

I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?

I see you’ve registered your 3 serial numbers. Are you still have trouble?

Scott Sibley - Toontrack
Technical Advisor

[rimburt2112]

hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?

 

Brian

 

ps I do have a count with you.

[Scott]

rimburt2112 wrote:

hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?

 

Brian

 

ps I do have a count with you.

Your friend will need to contact Toontrack and follow the license transfer steps in the FAQ below.

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

Scott Sibley - Toontrack
Technical Advisor

[dave simmons]

What was the answer to your question I have the same problem it seems to me the support on here is not available and no way to ask anything

[dave simmons]

I put the sounds on a external drive and now I cannot see the files why?:

[Scott]

dave simmons wrote:

I put the sounds on a external drive and now I cannot see the files why?:

You say “put”. Did that mean you downloaded them and ran the installers or just downloaded them? If you ran the installers for all 5 separate S3 install packages and open S3, they should load the library. If not, you can manually set the path as outlined in the manual here:

https://www.toontrack.com/manual/superior-drummer-3/9/9-3-settings-2/9-3-5-libraries-settings-tab

Scott Sibley - Toontrack
Technical Advisor

[Author]

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