I have registered as a member. How in the world to you send a simple email to ask a question regarding a product?
You can contact Toontrack Support directly via the Contact Support button in FAQ below.
https://www.toontrack.com/faq/how-do-i-contact-support/
Or feel free to ask simple questions here ?
Scott Sibley - Toontrack
Technical Advisor
Hello Scott (Toontrack)
I sent this to your support yesterday –
“I just paid for an ezmix bundle of 6 extra packs but I can only access 1 of these which is Amps? Please help!
Also, in Studio One the ezmix GUI is tiny, is there a way to fix this or are you working on a solution?
Thanks, regards
Tim (London)”
We are working to a very strict deadline and urgently need this sorting out please. My Toontrack account is – Tim18
timmoon1 gmail com
Thank you!
I don’t want to spend hours on this by going throug the support request pages:
Fraudulent Toontrack software seller, reported him in vain with ebay, but they support him as he is still doing business …
Hello, you will notice, I have almost the whole toontrack library. Just bought the ezx version of classic rock but I regret not buying the whole sdx. Can I cross grade up to the sdx version of classic rock?
thanks
Philip
There is a worldwide Pandemic and you come with a midi pack named DOOM. nice touch.
How about a midi pack of Christmas and Seasonal tunes?
I am having a problem with connecting the Roland TD-30 module with superior drummer 2 software. What equipment do I need or what should I do?
Daniel
I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work. I have tried on my phone as well as desktop and I have used several different web browsers. How can I get in contact about a problem with an order? Thanks.
I have tried the ‘Contact Support’ button at the bottom of the FAQ page, but I cannot get it to work. I have tried on my phone as well as desktop and I have used several different web browsers. How can I get in contact about a problem with an order? Thanks.
What was the order number? I can pass the info along to support and someone will get back to you.
Scott Sibley - Toontrack
Technical Advisor
I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?
I just ordered 3 EZBass Expansions and I have still not received the confirmation emails with the serial numbers. What’s the deal?
I see you’ve registered your 3 serial numbers. Are you still have trouble?
Scott Sibley - Toontrack
Technical Advisor
hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?
Brian
ps I do have a count with you.
hi guys I have just bought Superior Drummer S2.0 off my mate who dose not need it anymore, I have all 5 discs and the serial No,s, when I go to put them in to activaste the program it wont let me can you help me?
Brian
ps I do have a count with you.
Your friend will need to contact Toontrack and follow the license transfer steps in the FAQ below.
https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/
Scott Sibley - Toontrack
Technical Advisor
What was the answer to your question I have the same problem it seems to me the support on here is not available and no way to ask anything
I put the sounds on a external drive and now I cannot see the files why?:
You say “put”. Did that mean you downloaded them and ran the installers or just downloaded them? If you ran the installers for all 5 separate S3 install packages and open S3, they should load the library. If not, you can manually set the path as outlined in the manual here:
https://www.toontrack.com/manual/superior-drummer-3/9/9-3-settings-2/9-3-5-libraries-settings-tab
Scott Sibley - Toontrack
Technical Advisor
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