Duplicate MIDI Files

[frank_m]

A number of the EZ Drummer3 Expansions midi files are also available as separate purchases.

While such midi packs are plainly labeled under the details, it would be nice if a “own it” label appeared on those midi packs when viewing midi packs if the user owns the Expansion pack.

Thanks

• This topic was modified 10 months, 2 weeks ago by frank_m.
• This topic was modified 10 months, 2 weeks ago by frank_m.

Topic

[djabthrash]

I don’t see the link between your thread title and its description…

[frank_m]

For Example:

If someone were to purchase the Pop EZX, they would have included in that purchase all the midi files from the Pop Midi pack.

However, when they browse the Drum Midi Packs, the Pop Midi pack does not have an “own it” flag.

That is a source of confusion leading to the purchase of duplicate Midi files.

The Pop Midi Pack should receive an “own it” flag just as the Pop EZX gets an “own it” flag.

Then customer service would have fewer instances of buyers requesting to “swap” duplicate purchases of midi files.

[djabthrash]

frank_m wrote:

For Example:

If someone were to purchase the Pop EZX, they would have included in that purchase all the midi files from the Pop Midi pack.

However, when they browse the Drum Midi Packs, the Pop Midi pack does not have an “own it” flag.

That is a source of confusion leading to the purchase of duplicate Midi files.

The Pop Midi Pack should receive an “own it” flag just as the Pop EZX gets an “own it” flag.

Then customer service would have fewer instances of buyers requesting to “swap” duplicate purchases of midi files.

Ah ok !
So i guess it’s something for the Toontrack Product Manager software then ?

[frank_m]

I think it would be an issue with the website and user accounts.

[djabthrash]

Gotcha

[Author]

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