Download Stopped. File size is not what it is expected to be

[SpoiltDonkey]

Hello,

My download seems to have failed. It says it’s downloaded 40.5 GB of 40.5 GB. But there’s an error message:

Download of Superior Drummer 3 Library Part 1″ has stopped. The remote file size is not what it is expected to be. File ID: 2132

The progress meter says it’s paused, and when I click the play button (as in ‘resume download’) it thinks for a moment then goes back to the message above.

Operating system: macOS Catalina (10.15)

Topic

[Olof]

Hi,

Try pressing cmd-R to refresh products and download data, then resume.

Olof Hermansson - Toontrack
Coder

[SpoiltDonkey]

Thankyou Olaf, that took care of it – it had about one second more of downloading to do!

[iainp999]

I’m getting this error when installing on a new machine, and the above workaround doesn’t help.

I also tried deleting the download and restarting.

Is there something else I can do?

Operating system: macOS Sonoma (14)

[Tian_4]

I’m running into the same issue trying to download ‘The rock foundry’ today. Have tried the above, also tried restarting the download from scratch with no luck.

Operating system: macOS Sonoma (14)

[adam.burrow]

Brand new user here – but I’m getting the same message, and the workaround isn’t working for me either. Also tried restarting the download from scratch too.

• This post was modified 5 months, 2 weeks ago by adam.burrow.

[Olof]

I’ve tried to purge the caches for that file now, hopefully it helped?

Olof Hermansson - Toontrack
Coder

[Olof]

Also in this case, try to restart PM (or refreshing with cmd-R), because we have fixed something with the product/downloads data sent from the server.

Olof Hermansson - Toontrack
Coder

[MiharaArcadia]

Workaround doesnt Works and have the Problem with the Orchestral Percussion

 

File ID: 3180

 

 

Operating system: Windows 10

[Olof]

MiharaArcadia wrote:

Workaround doesnt Works and have the Problem with the Orchestral Percussion

 

File ID: 3180

 

 

Operating system: Windows 10

Have you restarted PM?

Olof Hermansson - Toontrack
Coder

[MiharaArcadia]

yes, i also restart my Pc

Operating system: Windows 10

[MiharaArcadia]

after whaiting, restarting, pressing F5 a few times…it Works!

Operating system: Windows 10

1

Thanked by: Olof

[Author]

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