Currency problem ?

[Peychamp]

Hello,
I wish to buy a Drum product, but the currency is in SEK, I am in France and I wish to pay in Euros.

I go through the forum, because I didn’t find a support mail to warn you.

Is this a bug?

Thank you for your feedback.
Many thanks and have a nice holiday.

Topic

[Stephane Blavin]

I’m the same from Ireland

[Derekd_1]

same.  USD please.

[Scott]

Can you all proceed to the checkout and change the country there? That should select the correct currency for your country.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Stephane Blavin

[Stephane Blavin]

Hey guys

if you “proceed to checkout” and fake your transaction this will convert to the correct currency.
i just tried this, kept browsing the site and by clicking the cart icon again, the correct currency showed up.
hope this helps

[Phenix 2]

va voir chez Thomann en euros: c’est moins cher 🙂

 

mais, Toontrack avait monté les prix sûrement à cause de la Covid 🙂

par ex le value pack était à 129 euros

là, c’est 150e et idem pour les EZX

Due to Covid? the prices were higher than before Covid 19!

I can understand

You like drums, iconic sounds and drum plugins ?
> Go and see my Youtube channel : check it out and subscribe !

[Eva.Glasscock]

Same problem here.

[Scott]

Eva.Glasscock wrote:

Same problem here.

Can you all proceed to the checkout and change the country there? That should select the correct currency for your country.

Scott Sibley - Toontrack
Technical Advisor

[Eva.Glasscock]

I understand that we need to go through the check out process, but my bank does not allow foreign purchases on my card, and because it’s in SEK, it goes through a Swedish bank. Very inconvenient. I’m not able to purchase until this is fixed.

 

[Scott]

Eva.Glasscock wrote:

I understand that we need to go through the check out process, but my bank does not allow foreign purchases on my card, and because it’s in SEK, it goes through a Swedish bank. Very inconvenient. I’m not able to purchase until this is fixed.

 

So, when you go to check out and input your address, the currency doesn’t change from SEK before you are redirected to the credit card page?

Scott Sibley - Toontrack
Technical Advisor

[Eva.Glasscock]

It does, but the only option to pay via credit card is through Swed Bank Pay. So strange. (See Attached)

• This post was modified 3 years, 10 months ago by Eva.Glasscock.

[Scott]

Eva.Glasscock wrote:

It does, but the only option to pay via credit card is through Swed Bank Pay. So strange. (See Attached)

• This post was modified 3 years, 10 months ago by Eva.Glasscock.

Swedebank Pay is the company that handles all credit card payment worldwide for Toontrack. You use your own credit card. It’s just the payment  portal. You can also use your own credit card and pay through the PayPal option.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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