Contact Support
Requests and Feedback
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Hey Guys, Just a suggestion. Maybe it would be a...
Hey Guys,
Just a suggestion. Maybe it would be a good idea to also put the “Contact Support” button everywhere in the “Contact Support/FAQ”. I get the idea that you want people to check to see if their issue is covered in a FAQ but if a question I have is not even listed I would not even click a question to know to find the button at the bottom. Seems counter intuitive. I see that you now have a “Note” at the top of the FAQ but that just means after searching to see if my question is in the FAQ I still have to click a random question to contact support.
Though I understand you are likely trying to avoid being inundated with support emails for things answered in the FAQ, contacting you directly should be the easiest thing you find on the web site. For having almost $1000 in your product, I should have speed dial access!
Thanks
Drew
Hey Guys,
Just a suggestion. Maybe it would be a good idea to also put the “Contact Support” button everywhere in the “Contact Support/FAQ”. I get the idea that you want people to check to see if their issue is covered in a FAQ but if a question I have is not even listed I would not even click a question to know to find the button at the bottom. Seems counter intuitive. I see that you now have a “Note” at the top of the FAQ but that just means after searching to see if my question is in the FAQ I still have to click a random question to contact support.
Though I understand you are likely trying to avoid being inundated with support emails for things answered in the FAQ, contacting you directly should be the easiest thing you find on the web site. For having almost $1000 in your product, I should have speed dial access!
Thanks
Drew
