contact support

[Filippo Rebellato]

I have sent 3 separate requests to contact support already in few days as they never replied (yes I had checked spam folder already and added them to the safe sender list). is this normal for this company?

I have been used with Waves and Izotope, they reply within 1 day and always solve the issues quickly if any

I was forced to create a new email just to make the purchase of EZ drummer 3 and now I wonder if I will ever be able to change the account email to the actual mine, and I am guessing contact support is not an option LOL

anyone ?

thanks

 

Topic

[rixa]

We couldn’t find any emails from your email address. Are you using the ‘Contact Support’ button at the bottom of any FAQ on our site? You can find it here: https://www.toontrack.com/faq/how-do-i-contact-support/

You can change your email, log in at toontrack.com using your Toontrack account, go to My Account > My Info and then the Account Details tab.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 2 weeks, 1 day ago by rixa.

[Filippo Rebellato]

yes I used contact support and sent the request 3 separate times within few days from each one and the succesfuly sent request page appeared in green. I just changed the email in the account but now I can see the order hystroy is EMPTY. I wonder if this wont cause any issue in the product manager…  let’s hope not

Operating system: macOS Catalina (10.15)

[Filippo Rebellato]

update: actually I was not able to change the email address to my account…. please tell me what to do 🙂

thanks

[rixa]

Filippo Rebellato wrote:

update: actually I was not able to change the email address to my account…. please tell me what to do 🙂

thanks

I will ask our support team to contact you directly regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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