Contact info

[Jimbo1952]

Hello, Your FAQ page offers this quote “Please search for...

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Hello,

Your FAQ page offers this quote
“Please search for your question, the contact support button can be found at the bottom of each FAQ answer. Toontrack support will reply to your message within 24 business hours”. —-not on my browser.

Why do you make it so difficult for me to get in contact with you guys? Really frustrating. I will stick with Addictive Drums and unsubscribe to your e-mailings unless you want to get me your contact info. If I hear from you I will engage. I am/was interested in SD2. I want to ask if upgrade pricing exists. Wow 20 minutes already on this.

Perhaps you might consider putting your phone number on e mailings. Here’s an example from Cakewalk.

“Please do not reply to this email. Messages received through this address are not processed. If you need additional assistance with product registration please contact our customer service team at 1-888-CAKEWALK or http://www.cakewalk.com/Support/contact/csr.aspx “

Cheers,
Jim

Jimbo52

Topic

[Gary Morton]

proaudioguy@mail.com this was the email they gave me.

[Scott]

The first email screenshot show Arturia Piano which isn’t a Toontrack Product.

I see products registered to proaudioguy@mail.com.

Is there another email address that you have products registered to? If so, what is the email address?

Scott Sibley - Toontrack
Technical Advisor

[Gary Morton]

As I stated before I am unaware of this Email.

My emails are defendingthedead@gmail.com

Garymaverickmorton@gmail.com

Mavericksmonsters@gmail.com

Disregard the other software. My bad.

I have superior drummer and ezkeys 2 and something else not sure.

[Gary Morton]

I don’t have access to that email. Can you please reassign to the email I used when I purchased the products

Garymaverickmorton@gmail.com

Defendingthedead@gmail.com

These are the emails I used when I purchased them through Sweetwater.

 

Thanks

[Scott]

Gary Morton wrote:

I don’t have access to that email. Can you please reassign to the email I used when I purchased the products

Garymaverickmorton@gmail.com

Defendingthedead@gmail.com

These are the emails I used when I purchased them through Sweetwater.

 

Thanks

As a forum moderator I can’t adjust products to differnt email addresses. It’s beyond my purview. I will reach out to Toontrack Support directly.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Gary Morton

[Gary Morton]

Thank you Scott. I really appreciate it.

Cheers

 

Gary

[Author]

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