Kathy GravesWhat is the proper procedure to place all of my Toontrack programs and extensions onto a new computer? Do I need to delete everything from old computer first? I noticed in my account that the downloads for EZ Keys and EZ Mix are active but not the extensions for EZ Mix.
Thanks,
Kathy
What is the proper procedure to place all of my Toontrack programs and extensions onto a new computer? Do I need to delete everything from old computer first? I noticed in my account that the downloads for EZ Keys and EZ Mix are active but not the extensions for EZ Mix.
Thanks,
Kathy
bromineionVerified! Thankful.
If the original product ZIP files exist in the directory pointed to by Tools|Options|Download Location then the [Download Product] button verifies the zip then changes to [Install Product].
NOTE: it must be the ZIP file as in some cases I kept the unzipped content instead & TPM couldn’t be convinced that it didn’t need to be redownloaded. Even zipping the files/folders & naming to match the downloaded zip didn’t match enough for TPM to recognize it.
I think, probably like most people here, I was affraid to hit the [Download Product] button remembering the time it took while also feeling like it should be unnecessary since we kept the downloads. I think it would be a nice addition to Toontracks very fine products if TPM’s [Download Product] button changed to [Verify Download] if @ launch or View|Refresh Products List an uninstalled product zip was found to be present in the download location.
Regards, Brion
1
Thanked by: Henrik
Vincent BaldasaroHow do I uses Product Manager to uninstall and remove the Authorizations on my old computer? I don’t see anything in PM about that.
Scott WoodQuick question:
Upgrading computers and I was wondering when I DL the Product Manager, login to my account and download EZDRUMMER and my bundles, will my already saved drum patterns from my old computer be accessible on my new one? I think the answer is yes, but I just want to make sure. Thank you.
gonzamcHi, i just rebooted my iMac to downgrade from Catalina to High Sierra so i’m installing everything again. I bought a gouple of years ago an EZDrummer that i was using but now i can’t download my product because i don’t have the serial number and also i can’t find the mail where Toontrack confirmed my bought or any other mail from Toontrack regarding to my product. I entered the Toontrack website with my user but then it shows that i don’t have any product registered so now i don’t know what you to! Please help me
ScottHi, i just rebooted my iMac to downgrade from Catalina to High Sierra so i’m installing everything again. I bought a gouple of years ago an EZDrummer that i was using but now i can’t download my product because i don’t have the serial number and also i can’t find the mail where Toontrack confirmed my bought or any other mail from Toontrack regarding to my product. I entered the Toontrack website with my user but then it shows that i don’t have any product registered so now i don’t know what you to! Please help me
Operating system: macOS High Sierra (10.13)
Please contact Toontrack Support directly via the Contact Support button in FAQ below.
If you know the original email that your product was registered to, they may be able to move it to your new email.
https://www.toontrack.com/faq/how-do-i-contact-support/
Scott Sibley - Toontrack
Technical Advisor
darkoHi,
Can you please help me transfer EZ Drummer 2 from my old Windows computer to new Windows computer? I already unauthorized and uninstalled it from the OLD computer, but I am not getting it on the new device (Toontrack Product Manager). Please help!
ScottHi,
Can you please help me transfer EZ Drummer 2 from my old Windows computer to new Windows computer? I already unauthorized and uninstalled it from the OLD computer, but I am not getting it on the new device (Toontrack Product Manager). Please help!
Can you explain what you are doing? What do you mean by “not getting it on the new device”? Have you installed Product Manager on the new device? Downloaded and installed? Authorized? Where are you having the issue?
Scott Sibley - Toontrack
Technical Advisor
derek stoneHi Robert,
you are allowed to have 2 active computer Authorizations at the same time with the current system.
BR,
John
Man, I just decided to make exfrummer 3 my newest band mate & the most important thing to me is how you treat your customers. The gentleman spent a lot of money on this companies products & instead of a empathetic explanation whether BS or not couldn’t be mustered up. Just repeating the facts as matter of fact as a robot. This shouldn’t be that hard to handle, maybe not for everyone but perhaps there is some room for a customer that has…50 products that he paid for over & over & over again? That seems like a real issue with customer service. I hope I don’t run into a situation where I’m at the mercy of toontrack cause from the super short time I’ve been paying them I’ve ran into a forum post that I can’t read cause I don’t have sd I have ezdrm. Considering the issues are probably identical I wouod think you’d let your customers read other issues/resolutions that could maybe help keep us off their phones & keeping our own systems running. The product seems like it’s gonna be so awesome that the service can be swallowed but, isn’t it just easier for all to have customers & vendors happy with each other, using the tool & making magic instead of bogged down asking for help wheb it didn’t work & beijg given the cold Shoulder when a resolution is mentioned. Maybe I just took what I read & let it bother me after dealing with Verizon’s $hit for customer service all weekend or maybe it’s both.
soundsgoodAs far as I can tell, this is an astonishing oversight on the part of Toontrack.
I have 95 Toontrack products. The two previous computers on which they were installed have both been decommissioned, and I now need to authorize my new Mac Studio. Yet, in 2023, there appears to be NO way to simply remove all authorizations from a computer in order to authorize a new one. While I see an “Authorize All” button, there is no “Deauthorize All” button.
So, it appears I now have to click the “Show Authorizations” button on 95 products—one by one—just to deauthorize the previous computers, so that I can authorize my new one.
This is frankly an abominable dereliction on Toontrack’s part. This is tantamount to being “punished” for owning many Toontrack products. I could understand if this was the year 2000. But in 2023 this should not occur.
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