Can’t reach Customer Support

[manuel poletti]

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Topic

[rixa]

manuel poletti wrote:

Hi, it seems that the “contact support” button leads to a loop: it reloads the same page again and again.

I need to contact T.’s support: it looks like SD2 doesn’t work on Apple M1/M2. The crossgrades proposed on the website seem to only concern EZ2 > Superior 3, not SD2. So my SD2 purchase and all my sound libraries are gone and useless. Is that really the case, or is there any other way to retrieve the sounds – and thus my musical work?

Hi, do you still have this problem?

Try to contact Support via the Support Portal again. Click the Contact Support button at the bottom of the FAQ.
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Rickard - Toontrack Music
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[manuel poletti]

Thank you, that worked, and I could send my request to support. Best, Manuel

[Author]

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