Can’t make any purchases

[Bryan Anderson]

Your store front can’t process any of my transactions. When...

Your store front can’t process any of my transactions. When I pick either Paypal (immediate error message) or credit card (at least can enter credit card info) it comes up with the following “Error message: Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction.
Please attempt your purchase again or go to your account page.”
In the case of Paypal, don’t know how that is possible as you never get to a Paypal site.
I’ve tried doing the transactions on two different devices, so its not a cache issue or anything like that.
Would be nice to actually take advantage of some of the holiday specials but can’t right now.

Your store front can’t process any of my transactions. When I pick either Paypal (immediate error message) or credit card (at least can enter credit card info) it comes up with the following “Error message: Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction.
Please attempt your purchase again or go to your account page.”
In the case of Paypal, don’t know how that is possible as you never get to a Paypal site.
I’ve tried doing the transactions on two different devices, so its not a cache issue or anything like that.
Would be nice to actually take advantage of some of the holiday specials but can’t right now.

Topic

[John]

williaminman9:
what is the exact error you get?
When I look at your (4) failed orders, they all have a note that your bank has declined the transaction.
Maybe your card isn’t unlocked for international internet transactions?

John Rammelt - Toontrack
Technical Advisor

[resonator12]

Same problem — every time.

[John Russell]

It’s 2022 now and I’ve tried to make 4 purchases tonight…all failed to connect with PayPal, what’s going on please?

[chopmaster]

I have just tried to purchase via paypal, but I keep getting an error message. I am checking my paypal and credit card accounts and there seems to be no problem.

[Petter]

Hi,

Sorry for the inconvenience. There was a bug that caused issues with the web-shop payment service at the time, but it was fixed. If you didn’t already try ordering again, please try now, it should work.

Petter Adsten - Toontrack
Support & Betatesting

[borissoto]

Tried to purchase ezdrumer2 many times, it didnt work with credit card :(. I suggest to use Stripe services

• The post has been modified 2 times, last modified 2 years, 8 months ago by borissoto.

[borissoto]

Ok it worked, i used paypal’s debit card option

• This post was modified 2 years, 8 months ago by borissoto.

[marc signoré]

Bonjour j’essaye de faire la mise à jour ez drummer 3 mais à chaque fois ce message,

, merci pour votre aide

Quelque chose s’est mal passé !

L’achat a échoué. Veuillez essayer une autre méthode d’achat ou contacter le magasin si le problème persiste.
Réessayer

• The post has been modified 2 times, last modified 2 years, 7 months ago by marc signoré.

[hutsonphillips213]

not working

[Jim622]

Same issue I can not make purchases. Is there a number to call and purchase?

[Petter]

Jim622 wrote:

Same issue I can not make purchases. Is there a number to call and purchase?

Hi, we have seen an increased amount of users that cannot purchase via credit card due to the credit card issuer not having 3D Secure authentication activated.

Please, contact support here via the Contact Support button at the bottom: https://www.toontrack.com/faq/how-do-i-contact-support/ and we’ll be able to look further into your order attempt in particular.

Petter Adsten - Toontrack
Support & Betatesting

[RickyAlan]

your “shopping cart” web page is broken- it won’t process a perfectly good card.

You people want to make any money from your online presence?

GET A PROFESSIONAL CARD PROCESSING COMPANY TO SUPPORT YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Call me if you want my $200 purchase.

[Tom Brighton]

I’m in the same boat  , can’t complete purchases .

[jami]

Same here – I can´t complete any purchase, tried with several cards. That´s frustrating and as this seems to be a repeating issue, Toontrack should really switch to another reliable operator like datatrans.

[Tom Brighton]

I was filially able to purchase , had to use  PayPal  and a older PC .

[Author]

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