Can’t install updates or newly purchased midi packs via the Product Manager

[pangloss]

Folks,

I bought some midi packs since they are on sale.I went to the ToonTrack Product manager and the new midi pack show up but they won’t download. Also, I have an update for Superior Drummer (3.2.8) which will also not download.

When the download begins, all the connections eventually timeout.

I have removed all the zero byte download links from the TT downloads folder and restarted the process many times. I also rebooted my computer multiple times, all to no avail.

I’m running on a relatively new Apple MBP with an M1 Pro processor with an up to date macOS Monterey.

Any advice would be greatly appreciated.

Operating system: macOS Monterey (12)

• This topic was modified 2 years, 9 months ago by pangloss.

Topic

[pangloss]

Update: I was able to install the midi packs manually…downloaded them and put them in the TT download folder and start the Product Manager again.

 

I still can’t seem to the the Superior Drummer update (3.2.8) to get moving. Is there a way I can download this one directly?

[pangloss]

Update 2: Okay I was able to install the Superior Drummer 3.2 8 update manually as well.

I’ve been using the TT Product Manager for a long time and never had any such issues. Is this all due to the fact (bug) that the Product manager is still an Intel binary and not a native Apple Silicon binary? I’ve used the Product Manager successfully on multiple Apple Silicon computers before without incident. Hmm…

 

[Olof]

Hi,

Do you have iCloud Private Relay on? If so, try turning it off.

Olof Hermansson - Toontrack
Coder

[Author]

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