Can’t find my serial or registered products.

[guitarguy87]

Hi,

I want to buy the ezmix 2 pack, but all the software I’ve bought from toontrack doesn’t show up on my account, except the library of the extreme packs. I can’t find ezdrummer, metal machine, ezmix, or metal essentials. They all work fine in my DAW, but I can’t buy ezmix 2 from the site until it shows.

Please help,

Thanks!

1

Thanked by: SuvasishKnick

Topic

[Scott]

You have 2 accounts. Which account (email address) do you want all your products in and I can merge them together.

Scott Sibley - Toontrack
Technical Advisor

[guitarguy87]

Thanks so much! I would like to consolidate to the xxxxxxx@live.com account.

[Scott]

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[BenQuick]

I bought this year’s ago and it came with cubase. I have only been using the cubase portion of it. I got a new computer and figured I’d load everything including toontrack, but I don’t know where the serial number is now. Please help!

[Scott]

@BenQuick said:
I bought this year’s ago and it came with cubase. I have only been using the cubase portion of it. I got a new computer and figured I’d load everything including toontrack, but I don’t know where the serial number is now. Please help!  

Hmm. That’s a tough one. If you bought it, do you have an email receipt? Does it include a serial number? Can you contact the seller you bought it from and get a copy of the receipt with the serial number? If you never registered the serial number to your Toontrack account, I’m not sure how to help.

Scott Sibley - Toontrack
Technical Advisor

[Aaron Brown]

Hi Scott,

I have two accounts and I don’t use the email anymore from my first account. can you merge my first account email with mt second account email? First account inactive email is bopbrownpro@mac.com, active email for my second account is acbionic22@gmail.com. So I can recover my Superior drums and other software that I purchased?

Regards,

Aaron

[Scott]

[quote quote=2437453]Hi Scott,

I have two accounts and I don’t use the email anymore from my first account. can you merge my first account email with mt second account email? First account inactive email is bopbrownpro@mac.com, active email for my second account is acbionic22@gmail.com. So I can recover my Superior drums and other software that I purchased?

Regards,

Aaron[/quote]

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[roeik roeik]

I did a trial package on toontrack and can’t find the serial number

[John]

[quote quote=3230173]I did a trial package on toontrack and can’t find the serial number[/quote]
Hi,

please use the Product Manager application instead of the web interface to download, install and authorise Toontrack products.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[ligmaballs]

How do i find the serial number for my ezdrummer?

[John]

[postquote quote=3380313]
Hi, you have no products registered to your account nor can I find any orders.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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