Can’t authorize, uknown server error

[Nedim Kirlic]

Hello!

I’m trying to authorize my VST’s from PM, but it says “Authorization of failed. The server said: Unknown error occured.”

When I try to do an authorization and through the Toontrack website, this is the error message I get:

0: cURL error 7: Failed to connect to 10.1.23.122 port 82 after 0 ms: Couldn’t connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://10.1.23.122:82/encoder3

Is it me, or is there something wrong with your servers right now?

EDIT: When I try offline authorization via the website, I get this message: “Unknown error. Contact support for help.”

EDIT 2: When I try to authorize in my DAW (Reaper), by logging in through the prompt in the EZDrummer window, I get the same “Unknown error” message.

• This topic was modified 1 week ago by Nedim Kirlic.
• This topic was modified 1 week ago by Nedim Kirlic.
• This topic was modified 1 week ago by Nedim Kirlic.

Topic

[Jason Smith]

Same issue here using both the web-based and app-based Product Manager.

[Nedim Kirlic]

That’s good to know! Good to know that it’s a server issue, even though it’s annoying… I’ll try later today and see what happens.

Jason Smith wrote:

Same issue here using both the web-based and app-based Product Manager.

[John]

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Nedim Kirlic]

It certainly seemed so. Thanks for the help! 🙂

John wrote:

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

[Author]

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