Can’t authorize, uknown server error

[Nedim Kirlic]

Hello!

I’m trying to authorize my VST’s from PM, but it says “Authorization of failed. The server said: Unknown error occured.”

When I try to do an authorization and through the Toontrack website, this is the error message I get:

0: cURL error 7: Failed to connect to 10.1.23.122 port 82 after 0 ms: Couldn’t connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://10.1.23.122:82/encoder3

Is it me, or is there something wrong with your servers right now?

EDIT: When I try offline authorization via the website, I get this message: “Unknown error. Contact support for help.”

EDIT 2: When I try to authorize in my DAW (Reaper), by logging in through the prompt in the EZDrummer window, I get the same “Unknown error” message.

• This topic was modified 1 month, 1 week ago by Nedim Kirlic.
• This topic was modified 1 month, 1 week ago by Nedim Kirlic.
• This topic was modified 1 month, 1 week ago by Nedim Kirlic.

Topic

[Jason Smith]

Same issue here using both the web-based and app-based Product Manager.

[Nedim Kirlic]

That’s good to know! Good to know that it’s a server issue, even though it’s annoying… I’ll try later today and see what happens.

Jason Smith wrote:

Same issue here using both the web-based and app-based Product Manager.

[John]

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Nedim Kirlic]

It certainly seemed so. Thanks for the help! 🙂

John wrote:

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

[Simon_101]

John,

Apologies if this is not the correct area to ask you this question, but I cannot find my answer anywhere.

During a search I noticed that a user queried back in 2014 as to whether or not EZ Drummer standalone

can sync to MTC.  The answer was that it cannot.  Has that situation changed?  Is there any

of the Toontrack drummer products that will sync to MTC standalone?

Regards,

Simon

[Author]

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