Can’t access support forums

[jazzmandan]

Been trying for two days to get support. It appears you have support forums but I don’t have access to them. I only see all this pre-sales stuff. You have even moved my messages into forums which I don’t have access. Sorry I can’t be sympathetic to your situation. It appears your new website has been designed by the same folks who gave us the Obama Website. But at least own up to it and let me know what is going on.

Love the program, not so much the support.

Topic

[Tim Zurowski]

I don’t seem to see any “support” forums either. All I cans see are the “Customer Service” and “Community” forums. Customer Service doesn’t appear to have any support within it.

[chris harbin]

Yeah, I don’t know if there is a support forum or not.

[John]

Can you guys please log out and in again, I think you should have access to the Support Forums now

John Rammelt - Toontrack
Technical Advisor

[jazzmandan]

Have tired the logging out / logging in several times. No Luck. If it is really only a few of us, then it must me something in our individual machines configurations. Likely the security settings.

[Lerxst_1]

@John said:

Can you guys please log out and in again, I think you should have access to the Support Forums now

Hi John, Like the others, I also cannot access any support sub forum. I have also logged in and out as well.

[Tim Zurowski]

I have logged in and out a few times and I can now “see” a Support Forums mentioned at the top of the forums list, but when I click on it nothing happens. It seems to suggest that these forums are the support forums, but I do not see any specific forum for “support” I was going to post a screen shot of what I get, but I cannot see anyway to post an image here????

[catsass]

@John said:
Can you guys please log out and in again, I think you should have access to the Support Forums now

I have logged in and out to no avail. I DO NOT have access to the support forums. Please advise.

[Author]

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