Cannot open Toontrack web site

[palerussians]

Hi,
I haven’t found a fitting thread for this one, but here goes:
When I try to open your web sit a message “The page cannot be displayed because an internal server error has occured. This only happens on my Windows 7-computer, not the XP, neither on my iPad. Unfortunaltely, the Windows 7 computer is the one I use for making music…
Any solutions? The problem first occured some two days ago.

All the best!

Torbjörn Hanö

Pale Russians

Topic

[John]

Tried Win7 IE plus Opera, Firefox and Safari on Mac, no problem. Does it still happen? If so, have set any particular rules that could stop the Toontrack site from loading?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[palerussians]

Hi,
the message in Explorer och Google Chrome says http error 500, wich, according to Microsoft, that the web site has a serverproblem wich prevents it from showing. OFten it is, according to M-soft, an error that occurs at maintenance or programming error.
Usually it is Microsoft that is to blame, and I’ve searched my computer for errors, but can’t find any.
I’ll try again, but have you had maintenance on your server the last few days?

Thanks for a swift reply!

TH

Pale Russians

[Jay Coover]

Usually it is Microsoft that is to blame, and I’ve searched my computer for errors, but can’t find any.

And your expertise in server side applications that you can’t possibly have any knowledge of or see in any way lead you to this conclusion how? And then you checked your computer (a client) for an error that was happening on the server. Got it…forgiven…but you aren’t probably on the right track.

A 500 error can only come from the server.

Either toontrack’s site was down, their web app didn’t like your request and choked on it, or you hit some other site by accident…DNS screw-up or the like. Latter would be odd.

Toontrack should probably check their own web logs and server event logs for this if they care about tracking it down.

SD 2.3 NY vol 2/Metal Foundry/C & V/Roots 1 & 2/Music City Latin Percussion/Funkmasters/The Classic/Jazz/Pop!/#1 Hits/Electronic/Twisted/Claustrophobic EZKeys 1.1 with all the trimmings

[Daniel Dermes]

Hi

Could you delete the cookies in your browser and then try to access http://www.toontrack.com again?

Best,
Daniel

Daniel Dermes - Web Development Manager
Toontrack

[palerussians]

Well, sorry fuzzbrain, or fizbin or what ever, Microsoft is usually to blame, yes. You don’t have to be a server application expert to figure that one out.

And Daniel, you got it right! Deleting the cookies did it!
Thanks, man! In Toontrack we trust!

//The palest of Russians

Pale Russians

[Spectacle]

The exact same thing just happened to me, as well. On Safari. Any attempt to get to Toontrack.com gives me this: “The page cannot be displayed because an internal server error has occurred.” The forums work, though.

[Scott]

Have you tried deleting cookies?

Scott Sibley - Toontrack
Technical Advisor

[Spectacle]

ORIGINAL: Scott

Have you tried deleting cookies?

I’ll try this. But, interestingly, the site did not work on either Safari or Firefox, but it DID on Google Chrome. Weird, isn’t it?

[Scott]

Computers are weird…

Scott Sibley - Toontrack
Technical Advisor

[Spectacle]

ORIGINAL: Scott

Computers are weird…

Indeed. Trashed the cookies on Safari, and now it loads up properly. Any idea why that would happen? I’ve never had that occur with any website ever.

[Scott]

No, I just know to recommend clearing cookies when folks can’t visit the TT site.

I’m typing this from my Kindle Fire and have similar issues with various websites. Clearing cookies always seems to fix it.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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