Cannot install downloaded product

[Mark Herrera]

I just purchased and downloaded the Action! EZX but when I go to install it I get an error that reads “Software Update Required – You need to upgrade your Toontrack software to the latest version before you can install this product.”  I assume it’s saying the Product Manager software is outdated, not the EZX itself, because it literally came out today.  But I re-downloaded and installed Product Manager and I am getting the same error when I go to install the EZX.  Please let me know if you can help diagnose the issue.  I’m on macOS High Sierra version 10.13.6.

Topic

[John]

Hi,

this would indicate that you need to update the plugin necessary to load the EZX, EZdrummer 2 or Superior Drummer 3.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Miguel Noronha Andrade]

Hi,

 

I cannot update and download through Product Manager cause says the file its to short. So i download it manually and when i try to install this message pop up (image attached) Before world this way

thank you

 

[John]

Miguel Noronha Andrade wrote:

Hi,

I cannot update and download through Product Manager cause says the file its to short. So i download it manually and when i try to install this message pop up (image attached)

Hi,

please clear the Product Manager’s Download folder, then move your manually downloaded content in there before launching Product Manager.
Then when you click Download in the Product Manager it should find the content in your Downloads folder and let you install from there. Please remember that you need to have run full installers before you run updates.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Miguel Noronha Andrade]

It worked!!

Thank you

[MatCarfi76]

Can anyone explain where and more detail how to do this manually? I can’t get any of my expansion packs for ezdrummer2 to download without error or time out. Both PM and from this site on web, I get same error. Would appreciate any help –

[MatCarfi76]

Can you explain to me how I manually put expansion packs for ezdrummer 2 into the right place so I can get them to work on my MacBook ? Can’t download without timeout or error on both the manager or from web here

[electrodrum78]

I am trying to install EZX kicks and snares, and I am getting error 4098 installation helper error. whats the deal?

 

The operation couldn’t be completed.

(kSMEErrorDomainFramework error 4098 – There was an error in the CodeSigning Subsystem.)

 

I also can’t update any other packs, southern soul, Jazz EZX, Ez Drummer 2 midi update, ezDrummer2 sound library update 1.2.1

Operating system: OS X Mountain Lion (10.8)

• The post has been modified 2 times, last modified 1 year, 10 months ago by electrodrum78.

[FDorce]

Hi! I just purchased superior drummer 3. I installed the software but it did not download the sound library? Every time I go to Logic, it says “no sound libraries”. Your help will be greatly appreciated?

Operating system: macOS Monterey (12)

[rixa]

FDorce wrote:

Hi! I just purchased superior drummer 3. I installed the software but it did not download the sound library? Every time I go to Logic, it says “no sound libraries”. Your help will be greatly appreciated?

Operating system: macOS Monterey (12)

You need to install the SD3 Library Part 1 – Basic Sound Library and the updates first.

This installation is necessary no matter how many subsequent installations you plan on completing.

 

The Sound Library is divided into 5 parts. Not all parts need to be installed, but all installations must be completed in the order that they appear (i.e. You can choose to install downloads 1, Bleed, 2, 3, but NOT 1,3,5). The only exception to this rule is the Additional Bleed download, which can be installed at any time after Download 1.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 9 months ago by rixa.

[FDorce]

Ok but how do I install the sound library? Can  you help me please?

[John]

Hi,

in the Product Manager application you scroll down to ‘SDX SOUND EXPANSIONS’. There you will find the 5 Core Library Parts, of which Part 1 is required.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[FDorce]

Hi. Thank you for your help. However, I think there is a problem. Should I installed the sound library in my computer or an external SSD drive? If it is so, how can I transfer them (sound library) to my external SSD drive?

[rixa]

FDorce wrote:

Hi. Thank you for your help. However, I think there is a problem. Should I installed the sound library in my computer or an external SSD drive? If it is so, how can I transfer them (sound library) to my external SSD drive?

The Sound Library can be installed on an external hard drive by customizing the installer. This is done by clicking the Browse button in the Library Part 1 installer.

You can move the sound library to an external drive, the default path on Mac is: Macintosh HD > Library > Application Support > Superior Drummer

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 9 months ago by rixa.

[FDorce]

I already downloaded the sound library onto my computer. If I transfer the sound library (already downloaded) to my external SSD drive, will that affect the amount of downloads of the software?

If I decide to keep it in my computer, will it slow my computer down by taking too much space? What is your suggestion? Your help is gteatly appreciated.

[John]

Hi,

there is no limit to Downloads, the limit is you can’t have more than 2 concurrent Active Authorisations.

If your computer is slowed down by having little drive space left, then I would consider removing already used installation files. There is no advantage of keeping the downloaded installation files once your library is installed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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