Cancel Account/Registration

[Stuart.Cameron]

I would like to know how to cancel an account.

I wanted to buy a product si I registered. But the verification code was not coming through (well, not fast enough for me so I could spend spend spend!).
Anyway, I thought it was that I used a gmail email account, so I used my internet provider email.

Turns out that it just took time, so now I’m registered twice, under 2 emails.

Is there a way to remove/cancel one of them, or is it there forever ever?

Thanks
Stu

Topic

[John]

Hi,

do you wish to keep the account with the gmail.com address or the linet.net.au address?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Stratpxr]

How long did it take toontracks to send you the verification code? I’m experiecing the same issue. So much for expecting a code within 24 hours in this age of high speed computers! 🙂 Trying to be patient.

v/r,
Tim

[Scott]

If you’ve placed an order on the Toontrack webshop and are wondering about the status, you can contact them directly at http://www.Toontrack.com

Select the About tab and select Contact Shipping/Office.

Scott Sibley - Toontrack
Technical Advisor

[Stratpxr]

I purchased the ezdrummer and nashville expansion pack (digital versions) through Guitar Center in Nashville, TN. I have received the serial #’s and the software keys from Guitar Center. The big issue is I’ve created an account at toontracks three days ago and have yet to receive an email with a “verification code” which is required when I log in. If I can’t log in I can’t digitally download the programs. Does it normally take more than three days to revieve an email from toontracks for this verification code?

[Scott]

You should receive the verification code within a few minutes. Does the email account it is being sent to have some kind of spam filter? Can you have the verification code sent to a different email address?

I just created an account here and got the verification code within a minute.

If it isn’t in any spam folder and you can’t have the code resent, it’s best to contact Toontrack directly via the Support Portal:

http://www.toontrack.com/helpdesk/issue_view_portal.asp?ID=81

Scott Sibley - Toontrack
Technical Advisor

[Kraeezeu]

Dear Toontrack Team,

For the sake of customer friendliness, please make a direct link available on the website where people can cancel their account. I dont want to have to call you guys or write you a letter to cancel.

Kind regards

Chris

[John]

Hi Kraeezeu,

every page in the FAQ/Contact Support section has got a button to contact Support directly.
There can’t be a button to cancel accounts, which I’m certain you see why not.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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