Bought product, not showing up in Product Manager

[DaveyLee]

Anybody else have this problem?  I bought an SDX yesterday – not as a guest but while logged in – and though the charge has showed up in Paypal and my bank, my TT account says “processing” and the SDX hasn’t shown up in my Product Manager.   For each of the many other titles I’ve bought from TT, the product has always shown up immediately.

I checked the FAQ and it says they might be a delay if I bought as a guest, but that isn’t the case here.  The purchase is acknowledged in my account.

Yes, I submitted a support ticket yesterday.

Just bummed because I wanted the SDX for this weekend to do some work.

 

Topic

[DaveyLee]

So I bought another SDX to see if the issue was replicated.  I know, it’s stupid, but I was curious.  And damned it’s the same with that title.

Sweet Jesus these guys are killing me.

[lawrence bertschinger]

 

Same thing here. Bought the EZ-Keys and a free expansion. Not as a guest- Say’s processing just like you.

[mattyross2104]

i just bought ezdrummer as a guest, then created an account to download, but no serial number email was sent to me when i bought it as a guest and cash has been taken out my bank, any suggestions guys? emailed them already as well

[Scott Elliott]

Yes, I’m in the same situation as all of you guys. Sent an email to support. Transaction was successful as the money was taken with no issues. Hope this gets solved quickly so I can spend some time with my product this weekend.

[mattyross2104]

hopefully gets resolved, not paying for it again and not going to let them just take my money and not give me anything haha

[DaveyLee]

Well, sorry others have the same problem but it is helpful to know it’s not an issue with my machine or my brain.

 

[Scott Elliott]

Just wanted to update and let everybody know that the transaction finally stopped processing a few minutes ago. Hopefully you guys will also get your email today!

[Author]

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