Black Friday purchase – but nothing on my account to download

[Jesse Cole]

Hi, I´m a new customer and had purchased EZ Mix...

Hi, I´m a new customer and had purchased EZ Mix on Black Friday sale. Had created an account but there is no product to download. Can u please help and contact me?

Best regards

Andy

Hi, I´m a new customer and had purchased EZ Mix on Black Friday sale. Had created an account but there is no product to download. Can u please help and contact me?

Best regards

Andy

Topic

[Colin Plach]

I’m trying to order ezmix 2 but after trying to submit my order, I get the following error:
“Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction.

Please attempt your purchase again or go to your account page.”

I’ve done both with no success. does that mean that they stopped the sale?

****EDIT****

I tried a different card and it worked.

[Scott]

@sangaCCnz said:

Hi there. I purchased EZ Drummer last week and had no probs. But 20mins ago I ordered and paid via Paypal for two of the Black Friday specials, but nothing is showing in my account. When I logged in the cart was still showing the order, and that’s weird. I would be mega grateful if someone could check this for me. Many thanks.

I see both products registered to your account. Are you all set?

Scott Sibley - Toontrack
Technical Advisor

[sangaCCnz]

Hi Scott, Cheers for your effort and concern. I’m all good to go now. But my cart still shows the extenders I have registered and installed.
Just a bit confusing when you have to dig around for the correct steps required.
Again, thank you for the service. I’m really enjoying it.

[Damien.Bigaa]

I bought the EZmix 2 as part of the Black Friday Sales and I haven’t received a serial number over anything. The order just says “processing”. How long will it take?

Thanks Heaps

[Gixxernutter]

Your system has told me that I’ve purchased 3 new items – in my account it says the order is ‘on hold’ – I haven’t recieved any confirmation emails from yourselves or paypal.

Purchase 29/11/15 – 12.20 GMT

Please could you look into this for me.

thanks

[Author]

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