Black Friday 11/2020

[Obiwan78]

Hello,

This message is for Toontrak.
I bought a Regular version of Supérior Drummer 3 on 11/23/2020 (supporting invoice : webshop order #2648340). I can send you my Serial Number.
Can you give me a free classic SDX for Black Friday Week ?
French law authorizes me to return an item within 14 days of my purchase. I could do that and redeem a version of Superior Drummer 3 to take advantage of the Black Friday deal. But I think it is easier for you to send me a coupon for an SDX.
What do you think ? Is ti possible ?
Best regards.

Operating system: Windows 10

• This topic was modified 3 years, 11 months ago by Obiwan78. Reason: Forum type

Topic

[Viktor]

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

[Shellfish]

Hello Toontrack,

Just wanted to add to this thread to comment on your advertising around the Black Friday sale (“Massive savings!” “Nov 1st-31st Dec  Holiday sales!”). I bought EZDrummer 2 plus some expansion packs a few days ago under the impression that the savings advertised represented the discounts for the whole of the Black Friday sale. Today I discover that I could have saved a whole lot more. Brilliant product but I feel rather duped.

Best regards

P.S   I would have contacted customer services privately with this if I could have found a way to do so for this kind of issue – ie not technical support.

[Obiwan78]

Viktor wrote:

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

Hi,

Thanks for your feedback.

Unfortunately I have no feedback from your support team in my support inbox for the moment.

But I’m still looking forward to it !

[Obiwan78]

Shellfish wrote:

Hello Toontrack,

Just wanted to add to this thread to comment on your advertising around the Black Friday sale (“Massive savings!” “Nov 1st-31st Dec  Holiday sales!”). I bought EZDrummer 2 plus some expansion packs a few days ago under the impression that the savings advertised represented the discounts for the whole of the Black Friday sale. Today I discover that I could have saved a whole lot more. Brilliant product but I feel rather duped.

Best regards

P.S   I would have contacted customer services privately with this if I could have found a way to do so for this kind of issue – ie not technical support.

Hi,

You can find their email in Terms & Conditions (https://www.toontrack.com/terms/)

1

Thanked by: Shellfish

[Viktor]

Shellfish wrote:

Hello Toontrack,

Just wanted to add to this thread to comment on your advertising around the Black Friday sale (“Massive savings!” “Nov 1st-31st Dec  Holiday sales!”). I bought EZDrummer 2 plus some expansion packs a few days ago under the impression that the savings advertised represented the discounts for the whole of the Black Friday sale. Today I discover that I could have saved a whole lot more. Brilliant product but I feel rather duped.

Best regards

P.S   I would have contacted customer services privately with this if I could have found a way to do so for this kind of issue – ie not technical support.

 

Hi, You can reach our Customer support via the “Contact Support” button at the bottom of any FAQ at toontrack.com/faq.

For example this one: https://www.toontrack.com/faq/what-is-happening-with-my-order/

• This post was modified 3 years, 11 months ago by Viktor.

[Viktor]

Obiwan78 wrote:

Viktor wrote:

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

Hi,

Thanks for your feedback.

Unfortunately I have no feedback from your support team in my support inbox for the moment.

But I’m still looking forward to it !

Hi,

They have replied to your a****@gmail.com address. Maybe it’s caught in your Spam filter?

1

Thanked by: Obiwan78

[Arun Linus]

Hi,

I tried to make a purchase on the website but everytime it comes up as a failed transaction. I had tried twice. My card doesnt have any problem as i did make several purchases earlier today from other sellers. On checking my bank account, the money is debited but i havent received any product or license.

i did contact the customer care via faq but no replies from them. Please help

 

[Viktor]

Hi Arun,

Due to the amount of tickets in the inbox during our Black Friday sales, response times may be a bit longer than usual. Our Support Team answer tickets in the order they come in.

Thanks for your patience.

[Shellfish]

Thanks for your reply Viktor.

[Obiwan78]

I received your email, Viktor, and do my choice.

Thank you very much for your positive feedback on my request.

Sincerly.

[Author]

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