Autoritzation EZX failed

Product Manager
Viewing 6 replies - 16 through 21 (of 21 total)
  • Kevin T
    Participant

    Same here.  I successfully purchased and downloaded another EZX expansion pack, but the authorization process states, “An unknown error has occurred.”  This happens on both the Product Manager and Toontrack’s website (when attempting offline registration).


    Operating system: Windows 11
    allblueshailmary
    Participant

    Just bought EZ Drummer 3… will not let me authorize!

    Cory
    Participant

    same issue here


    Operating system: Windows 11
    Jason Smith
    Participant

    I’ve owned my copy of SD3 and all expansion packs for years and haven’t had an issue with authorizing until now. Just did a fresh reinstall of MacOS Sonoma and still can authorize. Seems like it’s a server issue. They’ll likely have it fixed soon. I placed a support ticket.

    Roy Wennekes
    Participant

    Cannot authorize the modern metal ezx. Both product manager and offline registration give me an unknown error and say to contact support for help. Might be a server issue like Jason stated?

    John
    Moderator

    Hi guys,

    there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

Viewing 6 replies - 16 through 21 (of 21 total)

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