Authorization failed!

[Jeroen]

I do everything as I’m supposed to do. Everything goes well until I paste the authorization in the field and press AUTHORIZE. Then I get:
Authorization failed! Please check the codes and try again. Wich I did/do but the codes are the same everytime. It does’t work…
HELP, what do I do wrong?

Topic

[Scott]

What host are you using when authorizing?

Can you try authorizing using Toontrack Solo?

You’re not using the same authorization code for EZplayer as you used for S2 correct?

Also, please fill in your system specs on your profile page (host, OS, etc.)

Scott Sibley - Toontrack
Technical Advisor

[Martin]

As far as I’m concerned, the most common reason for EZplayer Pro (and Superior 2 for that matter) authorizations to fail, is that people confuse the two authorization codes, or tries to use just one of them for both products.

Martin Kristoffersson
Sound Designer

[Jeroen]

What host are you using when authorizing? #My host is Ziggo, the biggest cable/internetprovider in my country.

Can you try authorizing using Toontrack Solo? #Same problem.

You’re not using the same authorization code for EZplayer as you used for S2 correct? #No, I do not

Also, please fill in your system specs on your profile page (host, OS, etc.) # I did.

[brett]

hi  i bought ez player 2 nights ago   the download version i authorised it  and used it   after  installing   some   then after installing some ni  software decided to  take my pc off the internet  then i removed  my antivirus  software so my pc runs better i opened protools le 8 and opened plugin  ez player and it says authorise  it has a different computer id  than the one that is in the email you sent me i used the authorisation code you sent me and it failed   i want to talk to a person or have someone contact me  to sort this out as im not happy  i was about to buy superior drummer but i am now thinking  i may not  as i dont want this to happen  

[Scott]

Brett,

See this recent thread on authorization. In particular, John’s post #5.

http://www.toontrack.com/forum/tm.aspx?m=103508

The OP is referring the EZdrummer but the same solution applies.

Scott Sibley - Toontrack
Technical Advisor

[jsonmore]

Hey so i’m trying to authorize my ezplayer and it says that i need the serial number to get the authorization code. So first off i have a serial number for my ezdrummer and i don’t know if i need another serial number for my ezplayer. Now I bought this toontrack box with all the expansion packs on it and the first disk includes the ezplayer pro. So what does that mean? Don’t i have the ezplayer program to use? How do i get another serial number? Do i need another serial number?
thanks

[Scott]

If you only bought EZdrummer, then you’ll only have the serial number for EZdrummer. If you’d like to purchase EZplayer, you can purchase the serial number from the Toontrack webshop.

Scott Sibley - Toontrack
Technical Advisor

[Alex Delgado]

I’m having the same issue but I’d been using the same authorization code as for SD2. I am under the understanding that when you buy SD2, which I just did, you automatically get EZplayer, which I’ve now installed. Is that correct or was I given wrong info? If I’m correct, how do I go about authorizing EZplayer? I use protools LE 8.

Thanks!
Alex

[John]

Alex, you bought the VSSD box, right? The one with all products in it?

John Rammelt - Toontrack
Technical Advisor

[Alex Delgado]

Right but I only installed the SD2, EZplayer and Solo as that’s what I was instructed to do. I only got one license number/serial number from sweetwater.com where I purchased this.

[Alex Delgado]

Solo is working just fine and so is SD2, but EZplayer keeps asking for an authorization code and it seems that the only way to get one is by having a serial number for just EZplayer.

Alex
PS. Thanks for a prompt response! In case my other post is not seen, yes, I bought the VSSD box with all the products in it. I would have to buy each of them (or license) in order for me to use them, right? Anyway, the issue at hand, though, is that I can’t use EZplayer right now.

[John]

I will wire an EZplayer Pro serial to your account, hang on….

John Rammelt - Toontrack
Technical Advisor

[John]

You now have an EZplayer Pro serial in your account, sorry for the inconvenience.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Alex Delgado]

John, you are the best. Thank you very much!
Alex

[dukelemoyne]

I also keep getting an “authorization failed” for the installation of EZPlayer Pro. I used the serial number for my product, Toontrack Solo, to receive an authorization code, which it gave me. But from what you’re saying, it sounds like I need a serial number for the EZPlayer itself. If that is the case, could you please send me one? Thank you.

[Author]

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