anyone know Toontrack support email??

[estilholliday]

I deleted an old email account I had, which was associated with my Toontrack account. I am trying to install EZDrummer onto a second computer, but cannot access my old account to change the authorization to install the program.

I try to contact support by filling out the support form, but any time I submit the form, it goes to a “website not available”.

How can I directly contact support to help me switch over to my new email??

Thank you.

Topic

[John]

I can help you but you need to clarify which account(s) to keep and which to delete.
This new e-mail address connected to the Forum ID estilholliday also has a new Toontrack account created, with no products registered.
Should I simply delete the new Toontrack account and Forum ID and change the e-mail address of the old ones to this new one?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[big top earl]

hello i have the same problem sort of. i have an imac g5 which i load sd2 on years ago as a songwriting work station but never got it to work. i am trying to use it again but it will not load the sounds they are grayed out in the library folder. who can help me get this going i really need it to demo some toons
thanks
rock on garth

[John]

Hi,

please do not triple-post. This is not the proper place for Support matters. Please contact Support via the Support Portal, providing your serial number(s) and/or the email address used when registering the product(s), so we can get you proper access to the Support section.
Further posts here regarding the same matter will get moved to the Registered Users area.

Best Regards,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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