All my products on Toontrack’s site are gone.

[critterputter]

Hey there. Haven’t been on the site in quite a while. I started getting back into music, and while noodling around in my DAW I decided to add and play around with EZ drummer (Using SD 2.0 ATM), and when I started going through the authorization process, I went over to Toontrack’s site only to discover that all my products are gone. Everything’s blank except for my billing address. It’s been years, and I can’t imagine where in the world I put all the serial numbers. Should I contact support by phone and straighten this out? Anyone been through this? Any answers and/or input would be greatly appreciated. Thanks.

Topic

[Scott]

From my end I see 4 products registered to your account. You are selecting the My Products section of your account correct?

Scott Sibley - Toontrack
Technical Advisor

[critterputter]

Hi. Yes, I’m selecting the My Products section – the top right pull-down menu.

[Scott]

Can you post a pic of what is in that My Products page?

Scott Sibley - Toontrack
Technical Advisor

[critterputter]

Attached

[Scott Eshleman]

@critterputter said:

Hi. Yes, I’m selecting the My Products section – the top right pull-down menu.

You probably just need to expand the My Products page to [Show All] of your products.

[critterputter]

I can’t expand it beyond what comes up where it says that I don’t have any products registered.

[funkentm]

Hey

I have a similar problem, i think there is something wrong with the toontrack page!!

today i have installed SD 2.0 (via DVDs) and EZD2 via Downlaod+Serial,…
After the installation i made the register-things in the programms…. and they work.
So, now i can’t see the both products in my online account, and i can’t register those with my serial number… ?!?!
if i want register with my serials –>”invalid email or passwort” (what the hell?!)
I am trying since hours, and YES i read all the FAQs…
I’m totally angry because I need the grooves of SD2.0……. according to the FAQs i need to register and download the grooves, etc….
Exept of this i can t update SD!!
what’s the problem?!

[Scott]

I don’t see any pic attached to your post above.

Scott Sibley - Toontrack
Technical Advisor

[critterputter]

Here it is.

[Scott]

Do you have more than one account?

Scott Sibley - Toontrack
Technical Advisor

[critterputter]

I don’t think so. I did forget my password after all that time and changed it today – they sent me an e-mail to reset it. Then when I went in, viola, nothing there.

[Scott]

I’ll have to forward this to the Toontrack webmaster.

Scott Sibley - Toontrack
Technical Advisor

[critterputter]

OK. I appreciate it. Thank you.

[Daniel Dermes]

Hi,

I’ve updated your account.
However you still need to login to your account and update your password from the My Products > My Info section.

Daniel Dermes - Web Development Manager
Toontrack

[critterputter]

Hi. Thank you very much. I really appreciate your help. I can now see the products. Have an awesome day.

[Author]

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