If I’m correct your last post pertained to EZDrummer, therefore the moderator probably moved it to the EZDrummer Support section. Have you registered your copy of EZDrummer with the same ID associated with your Toontrack Forum login?
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro, Pro Tools Studio
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
I’ve checked your account (under the name Joel Bouchillon) and there are no Toontrack products associated with it. If you’ve registered your Toontrack products under a different name (and account), please contact me so I can unlock the Support Forums for you.
No I don’t (personally) own any ToonTrack products…..so, does that mean that I can’t ask questions about ToonTrack products here on the ToonTrack Forum??
Though, the studio that I was working at does own EZDrummer and we needed to transfer all the data files from a failing data drive to a new working drive. And after we moved the EZDrummer Data folder to the new data drive, EZ Drummer got confused when we relaunched a recently opened ProTools session in which EZ drummer had been working fine.
I’m afraid that technical support is only offered to registered users. If the studio that you work at has a forum account, you could, perhaps, use their forum account and post your questions in the support forums.
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