A story of not being able to shop..

[Efkan]

Hello,

It’s hard for me to explain my problem here. Because my English is not very good and I use translation. I apologize in advance if I wrote anything wrong.

First of all, I’m sorry for being in this situation. However, a well-established company like Toontrack should have had a communication e-mail for its customers who wanted to reach it by e-mail. Something like a customer line. But not. Filling out a form (by having to use options that don’t quite fit you) doesn’t give you the warmth of this communication. And it does not make it possible for us to give a second answer to the answer we receive in serious trouble.
Anyway, I’ll write down the real problem I’m having. I’m a former customer of Tootrack. I enjoy using his products as a musician and arranger. I use it frequently in my own music albums.
I wanted to get EzKeys 2 uprage. I wanted to make this purchase for the first time with my own Euro bank account. Because until today, I was doing it with the credit card of other people in my family. Tontrack.com priced the products in euros. But it is possible to do this shopping directly from companies that sell many digital music programs, software and instruments without any problems. But here you have to do it through a brokerage firm called PayPal. Many people may be using it without any problems. I live in the Netherlands. My bank is ING. I have defined my account in PayPal. But because there was a problem during the shopping, the warning that the transaction did not take place appeared on the screen. However, PayPal did this and took 99.00 Euros from my account. The rest.. you guessed it is a very troublesome process. Of course, it’s PayPal that makes me suffer here. Because there is no transfer or transaction made in terms of Toontrack. (Which I wrote to them by filling out a form and they stated this. They told me to get my money back from PayPal.)

Getting a money back and correspondence, disruptions, all this is a troublesome process. Their use of my already limited opportunity and their waiting and uncertainty despite my objection? These are the things that make you tired and psychologically alienate you from a naive subject such as music that you are interested in.

Here I ask the Toontrack officials: Why can’t I do my shopping with you directly in Euro? You are posing me against a PayPal that shows itself without any problems and is a fait accompli. Couldn’t it be musicians who make these purchases by having difficulty in the chaos of the digital world? If even 1 customer is valuable to you, you should provide this convenience for those in a situation like me. I do not have a credit card! This is how PayPal sometimes victimizes its customers! (Because I hear this problem from others as well. There are also people who have this problem in some of their shopping.)
I probably won’t buy the product. I will not shop via PayPal from now on for fear of experiencing the same situation.
As I mentioned at the beginning, I actually wanted to write to you directly. But unfortunately you do not have a contact e-mail. (Please don’t call me a support line. It’s something else.)
A customer, especially a musician using your products (like me) should be able to write to you separately in a serious problem. That’s my opinion.

Greetings,

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