tried using the 20% off code it come off on the cart fine, but once i try processing it with paypal it comes up the full amount
the product im loking to get are Progressive EZX and Made of Metal EZX with the discount is should be € 88.00 but is wanting to charge me € 110.00
I have also just tried to purchase things with the voucher and it notes that my discount has been done, but upon getting to paypal it is back to the original amount
it happened exactly the same pattern, wanted to buy 3 MIDI Packs , instead of suming (3 * 25) * (1 – 0,20) = 60 EUR; PAYEX wanted to charge (3* 35 ) * (1-0,20) = 90 EUR
Toontrack support, please advise and correct the parameters;
we can’t wait to get new stuff !!
I’m having similar problems.
A Euro check out of 148.80 suddenly becomes 260 plus Euros.
And it’s not accepting my valid UK VAT Number.
Gave up last night.
Tried again today.
Still no joy.
Sure it’s a simple bug.
I figured it out – somewhat. Not a fix but the cause.
If you don’t use the promo code for 20% additional off… The price is correct. However when putting in the code – while its the correct discount on the order screen, on the payment screen – the discount is not being multiplied by .2 but actually the purchase is multiplied by 2 & doubling the cost.
Same problem right here although it’s not showing a price too high. At any rate, can’t complete purchase for some reason. My cards work elsewhere.
Same ANNOYING problem here, this PayEx merchant is a joke.
I have never been declined for a debit card purchase, not a credit card but my actual debit card keeps coming back declined with no reason other than the software which worked on blackfriday isn’t working now.
Maybe you can extend the 20% off promotion through January after you get your merchant cart issues resolved?
I’ve contacted our web guys. They cannot reproduce the issue now. Please try again and if there is still issues, please send me your order number(s) and screenshots so that I can investigate further.
How is this seriously not fixed lol. There are like 20 people posting about this since yesterday, and you can’t track it down? This is hilarious. And sad.
I’ve allready made a suport ticket yesterday with two screenshots of
the ‘Your Order’ page with right (discounted) amount and after [place order]
the one with the bloody PayEx bill that increaes the amount.
When I go to paypall next to check, it’s the wrong amount (and refused too).
How is this seriously not fixed lol. There are like 20 people posting about this since yesterday, and you can’t track it down? This is hilarious. And sad.
The webmaster said it was fixed and that if customers are still having issues to have them post their order numbers and screen pics and I would forward them to him. I’m just trying to help…on a weekend. Wait until Monday if you want official support to answer emails.
Get all the latest on new releases, updates and offers directly to your inbox.
Note: By clicking the 'I WANT IN' button, you will not be creating a Toontrack user account. You will only sign up to get our newsletters, offers and promotions to your inbox. You can unsubscribe at any time from a link at the bottom of each email. If you want to learn more about our privacy policy, please find detailed information here.
