Q: I own an earlier version of EZkeys. Will I automatically get a free upgrade?
A: EZkeys 2 is not a free update, it’s a completely new program including a host of new features as well as a new core sound and MIDI library. As an existing owner of any previously released “Regular” EZkeys title, you will however qualify for the generously priced upgrade.

Q: Which version of EZkeys do I need to qualify for the EZkeys 2 upgrade pricing?
A: If you own a “Regular” version of any previously released EZkeys title, you qualify. EZkeys MIDI packs are not included in this category.

Q: If I buy a second hand license, will I still get the upgrade included?
A: No, the limited-time offer to get the EZkeys 2 upgrade included is only attached to the purchase of a new, “Regular” version of EZkeys. As an owner of a second hand license, you still qualify for the upgrade pricing, though, and can pre-order your copy at the discounted price up until release.

Q: Is the upgrade the exact same as the “full” version in terms of content?
A: Yes, 100% the same.

Q: I don’t get the upgrade option/pricing when I place EZkeys 2 in the cart.
A: You need a minimum one (1) previously released “Regular” title of EZkeys to qualify for the upgrade. Please make sure you are logged in to the account to which the qualifying title is registered and the option to select the upgrade should be visible. If you still have any issues or questions, feel free to contact support here.

Q: I bought the EZkeys 2 upgrade during the pre-order campaign. When and how do I access the product?
A: As soon as your purchase is completed, you will receive a confirmation email. You will also see EZkeys 2 listed along with your other products in either your Toontrack user account or in the Product Manager. The download will be made available on release day on release day (May 16, 2023).

Q: I bought a previously released “Regular” EZkeys title during the pre-order campaign (which includes the EZkeys 2 upgrade). When and how do I access the upgrade?
A: You will see the EZkeys 2 upgrade listed along with your other products in either your Toontrack user account or in the Product Manager. The EZkeys 2 download will be made available on release day May 16, 2023. In the meantime, enjoy your already available EZkeys!

Q: Will I still be able to upgrade after EZkeys 2 is released in May, 2023?
A: Yes, if you own a previously released “Regular” title of EZkeys, you will be able to upgrade well into the foreseeable future beyond the EZkeys 2 release date. The price will however differ from what is being offered now during the pre-order campaign.

Q: What will EZkeys 2 cost when it is released in May, 2023?
A: At release, a regular EZkeys 2 will cost $179 / €179 / 1 695 SEK. The upgrade to EZkeys 2 will cost $99 / €99 / 895 SEK.

Q: What will happen to EZkeys (1) upon the release of EZkeys 2?
A: On release day in May, 2023, all “Regular” EZkeys titles will be permanently discontinued and removed from both our online store and from retail outlets currently carrying it. You may still see retailers sell remaining stock beyond release in May, though. If you purchase a “Regular” version of EZkeys from a reseller after discontinuation or have a yet-to-be-registered license purchased online, you will still be able to register your product.

Q: How is the EZkeys 2 business model different from that of the currently available version?
A: EZkeys 2 will follow the exact same principle as our other EZ Line products, meaning it will come with a predetermined sound and MIDI library. You need to own the core product (EZkeys 2) in order to run expansion content from the upcoming EKX format.

Q: What is the new EKX expansion format and how will it differ from the previous EZkeys Sound Expansion libraries?
A: EKX expansions produced beyond the EZkeys 2 release will offer a format tailor-made for the new EZkeys 2 framework and come with a custom MIDI content unique to each expansion.

Q: Can I purchase legacy EZkeys Sound Expansions after EZkeys 2 is released and will they work in the new software?
A: Yes, all our previously released Sound Expansions will still be available, but in the new EKX format. All previously released titles will work within EZkeys 2 (and EZkeys 1).

Q: Will you still update the previous “Regular” versions of EZkeys?
A: To further the development of the new generation of EZkeys, the legacy format will not be updated or developed beyond the release of EZkeys 2 in May, 2023, other than to ensure basic operation during the transitional phase. EKX expansions will be maintained and updated to ensure full operation with the EZkeys 2 format.

Q: Will you continue to produce Sound Expansion content in the legacy EZkeys format?
A: Upon release of EZkeys 2, we will only be producing EZkeys expansion content for the new standard, meaning EKX expansions.

Q: I already own EZkeys and one or several Sound Expansions. What happens to these upon the release of EZkeys 2?
A: To ensure a smooth transition, any “Regular” EZkeys or EZkeys Sound Expansion that you own will be converted to the new EKX format and available for download on or immediately following the release of EZkeys 2.

Q: What will these Sound Expansion to EKX updates offer?
A: They will include general fixes as well as graphics tailored for the new EZkeys format. No new content will be added.

Q: What happens to the projects in which I have used legacy versions of EZkeys?
A: EZkeys 2 does not overwrite any earlier version. As long as you don’t uninstall your legacy EZkeys titles, all projects remain intact. Should you wish to open a legacy project file in EZkeys 2, use “Import EZkeys 1 Project” located in the File menu.

Q: Will my EZkeys MIDI packs work in EZkeys 2?
A: Yes, all your already installed EZkeys MIDI content will work and show up in the EZkeys 2 browser. You may need to install updates (which will be found in the Toontrack Product Manager).

Q: I can’t log in because I forgot my password or which email I used. Can you help?
A: If you forgot your password, please find information on this page. If you don’t remember which email address you used, please contact our support team!

Q: Is EZkeys 2 compatible with my system?
A: As of release day May 16 2023, Toontrack’s software has been updated to work on the latest macOS Ventura as well as Windows 11. It works on both Intel and Apple silicon systems as well as with all major music software/DAW applications, such as Pro Tools, Cubase, GarageBand, Logic Pro, Reaper, etc. EZkeys 2 can also be run standalone. You can read the latest updated system requirements at the bottom of the EZkeys 2 product site. If you have questions about compatibility with your DAW and/or your system, feel free to contact support here.

Q: Is there a trial or demo version available?
A: Yes, you can download the free 10-day trial version from the Product Manager application.