Topic: Toontrack Product Manager Stopped working

Viewing 8 replies - 1 through 8 (of 8 total)

Replied 6 days, 13 hours ago #3340165

NitroBlast Recording Studio
Participant

with owning 51 products and hade to stop recording last night and did a number of clean installs checking app promotion and had no reason why all toontrack software stopped work and froze Protools and a few choice words ererere Product Manager would not load could not type my name or password so this is what i thought i had a corrupt Regg File nope not it but the only way i could get a login info to go was through the back door of the Regg Files .. Step 2 go to C:\Users\######\AppData\Local\Toontrack\Product Manager\Update and launch Toontrack Product Manager from the user local app data folder works . and still launching from Desktop still don’t work don’t know why yet but now i can try to get back to recording ererere
Replied 6 days, 12 hours ago #3340170

RuffRider
Participant

I cannot authorize my products on a new computer. It’s telling me that I have no authorization available – but I have unauthorized all previous installations…
Replied 6 days, 12 hours ago #3340172

Scott
Moderator

RuffRider wrote:

I cannot authorize my products on a new computer. It’s telling me that I have no authorization available – but I have unauthorized all previous installations…

According to your account, you currently have 2 active authorizations for each of your products. I’m confused why you say you’ve unauthorized. Have you removed the active authorizations for each product from the Toontrack Product Manager?

Scott Sibley - Toontrack
Technical Advisor
Replied 6 days, 11 hours ago #3340181

RuffRider
Participant

You are looking at the account that I use for this forum.

I have another account using a different e-mail address. ( II have two Toontrack accounts because I use your products on four computers )

Also when I try to install a product the Product manager will skip the step where I choose the location of the vstplugin.

I started having this problem yesterday. I went as far as to reinstall my computer’s operating system just in case there was some problem with my computer . But after the new install of the OS the problems are the same. Thank you for your reply.

This post was modified 6 days, 11 hours ago by RuffRider.

Replied 6 days, 11 hours ago #3340183

Scott
Moderator

In that case, you’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied 6 days, 11 hours ago #3340188

RuffRider
Participant

I have been trying to contact your support team since yester day.

I fill in all the info and when I click on send – it does not send the form…

Replied 6 days, 11 hours ago #3340191

Scott
Moderator

I will reach out to them and have someone contact you via your forum email address.

Scott Sibley - Toontrack
Technical Advisor

Replied 6 days, 11 hours ago #3340193

RuffRider
Participant

Thank you!
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