Topic: How do I contact support with specific case? | Toontrack

How do I contact support with specific case?

Requests and Feedback

Posted August 24, 2024 at 14:31 #3283632

Dan Bruck
Participant

Hi there.

I bought EZdrummer 2 in 2017 I believe but my old email account in which I had the emails of proof of purchase and download was lost long ago. it was a Hotmail account. I love EZdrummer 2 and I have just bought a new laptop and would like to install it on my new PC. This would be the second time I ever install the program in any machine.

On the terms and conditions it states that this would be ok? But I have no access to the installation tools and registration numbers.

It would be great to hear back from you.

Thanks a lot for your attention and support.

Kind regards,

Dan Bruck.
Creator

Topic

Viewing 3 replies - 1 through 3 (of 3 total)

Replied August 24, 2024 at 15:18 #3283652

Shootie
Participant

Download the Product Manager and log into it with the same credentials you sign into Toontrack.com with. Things have changed and it’s all much easier than before.

EZD3 Tutorials | EZK2 Tutorials | Toontrack themed FB Group | Toontrack themed Discord Group

1
Thanked by: Dan Bruck

Replied August 24, 2024 at 15:21 #3283654

Scott
Moderator

Please contact Toontrack directly via the Contact Support button in the FAQ below. Let them know the situation. They’ll probably have to merge your old account with your new email address.

https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

1
Thanked by: Dan Bruck

Replied September 26, 2024 at 16:42 #3295748

Dan Bruck
Participant

Hi Scott.

That was very helpful. I have just followed your advice.

Let’s now wait and see.

Thanks a lot for your attention and support.

Kind regards,

Dan Bruck.
Author

Replies

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