Hi can anyone tell me how long the wait is to get a response from support?
I’m in the middle of sessions back to back today and I’t been quite a few hours with no reply.
Thanks
phil
Have you tried posting your issue here on the forum?
There’s usually enough talent here at any point in time to possibly help with your issue.
Thanks Scott.
No I can’t because it’s an activation issue, i’ve supplied all the serial numbers etc to support but no reply .
Kind regards
phil
Sorry for the delay, Phil. I can see that support has helped you with this now. Please reply to the support email if you need any further assistance.
Petter Adsten - Toontrack
Support & Betatesting
Hello, I am interested in purchasing the software with some expansion. I have already taken the 10 days to test the EZdrumer3 program. I would like to know if it is possible for someone from support to contact me in Spanish for a better understanding.
Hi Petter.
I also sent a request last night after replacing my Mac and realising I’ve run out of auths. Any idea how long it would take to reset? I have a busy weekend ahead, and I’m kinda stuck.
Hi Petter.
I also sent a request last night after replacing my Mac and realising I’ve run out of auths. Any idea how long it would take to reset? I have a busy weekend ahead, and I’m kinda stuck.
Toontrack Support is off on weekends so I’ve gone ahead and removed your inactive authorizations. You should be all set to authorize a new machine.
Scott Sibley - Toontrack
Technical Advisor
1
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